Service Consultant

Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Sound good? Learn more about us and what we do at aware.com.au About this opportunity? Location: Melbourne CBD – 5 min walk from Southern Cross train station Hours: Rotating Roster: Monday to Friday, between 8:00 AM – 7:00 PM (No weekends!) Benefits: Generous leave, professional development, health and wellness programs, and more. Start Date: Monday 17 August 2026 As a Service Consultant based in our vibrant Melbourne CBD office, you’ll be the voice of Aware Super, delivering outstanding help to our members via inbound calls. You’ll provide superannuation, insurance, and retirement guidance, building rapport and solving problems with care and professionalism. Purpose-driven work: Help our members achieve a comfortable, fulfilling retirement; Collaborative culture: Join passionate consultants dedicated to helping Aware Super members, actively shaping a high-performing, inclusive culture where everyone can be their best; Career growth: Access professional development, generous leave and wellness initiatives; Hybrid & Flexible Work: Blend office and work-from-home options for work-life balance; Diversity & inclusion: We’re proud to be an Employer of Choice for Gender Equality, with our CEO, Deanne Stewart, as a Pay Equity Ambassador. How do you exceed out expectations ? You will have demonstrated experience and a genuine passion for customer service and providing exceptional service to customers/members. In addition, you will have: RG146 qualification in superannuation is desirable but not essential; Experience in providing general superannuation advice is desirable but not essential; Proven ability to address member inquiries with empathy and expertise, consistently meeting or exceeding agreed service levels; Follow up diligently to ensure every query is resolved effectively; Identify member needs, offer general advice, or refer member with the next best help when appropriate; Drive member retention through tailored solutions and problem-solving; A genuine passion for customer service and helping others; Experience in a contact centre or customer-facing role (superannuation or financial services experience is a bonus but not required); Strong problem-solving and analytical skills; Intermediate computer literacy and adaptability to change; and A collaborative team player with exceptional communication skills. Why you’ll love working at Aware Super: Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement. Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects. Work with super humans: You’ll work hard and innovate, but also have some fun along the way. Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones. The Aware Super difference At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.