Service Contract Manager

Service Contract Manager

Become part of Miele's journey to be the Most Inspiring Solutions Partner

At Miele, we believe that outstanding customer experiences are built on trust, expertise, and long-term partnerships. As a Service Contract Manager, you will play a key role in ensuring that our service agreements create value for our customers while supporting sustainable business growth. You will work closely with customers, Sales, Service and Customer Operations, to turn service agreements into long-term customer value and recurring business growth.

Your mission

As Service Contract Manager, you will own and develop our service contract portfolio throughout the entire contract lifecycle. You will ensure that our agreements support customer success, deliver business value, and enable Miele to be the preferred solutions partner for our customers. You will report to the Head of Service.

Key responsibilities

You will:

• Increase service contract penetration and service revenue across the customer base.

• Identify and develop new service business opportunities with existing and potential customers.

• Own the process of end-to-end service contract sales from lead generation to contract implementation.

• Manage and develop the existing service contract portfolio, including renewals and upselling activities.

• Build strong customer relationships and act as a trusted advisor for service solutions.

• Collaborate with Sales, Service, and Customer Operations to deliver outstanding customer experience.

• Contribute to the development of service offerings, sales tools, and operational processes.

What makes you successful in this role

No two days are the same in this role. One day you might be meeting customers together with our sales team or service technicians, discussing how Miele's service solutions can support their business. Another day could involve identifying new contract opportunities, preparing proposals, negotiating agreements, analyzing contract performance, and collaborating with internal stakeholders to drive customer value and service revenue growth.

You bring:

• A relevant education in business or another related field

• Experience in contract management, service business, commercial operations, or project management

• Strong administrative and organizational skills

• Solid IT skills and experience working with IT systems

• Commercial understanding and the ability to create value for both customers and the business

• Excellent communication and stakeholder management skills

• Fluent Finnish and English language skills, both written and spoken

To support the success in this role

You are:

• Customer-centric and motivated by delivering outstanding customer experience

• A trusted relationship builder who collaborates effectively across functions

• Structured, analytical, and comfortable managing multiple priorities

• Solution-oriented and proactive in addressing challenges and opportunities

• Curious and eager to improve processes and ways of working

Why join Miele?

We're creating this role to accelerate the growth of our service business. This is a rare opportunity to build, influence, and leave your mark on an important strategic area while working with a premium brand known for quality and customer focus.

We offer:

• The opportunity to build and shape a newly established role
• Significant influence on the future of our service business

• A collaborative and supportive work environment

• Professional growth and development opportunities

Interested?

If you are excited about the opportunity to shape and grow Miele's service contract business while creating long-term value for our customers, we would love to hear from you.

For more information about the position, please contact: Janne Muurikainen, Head of Service, Phone: +358 400 944 834 , Email: janne.muurikainen[at]miele.com

Available for calls:

Mondays between 10:00 and 12:00

Fridays between 14:00 and 16:00

Please submit your application and CV no later than 25th October.

We review applications on an ongoing basis and encourage you to apply as soon as possible.

Why work here?

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

About Us

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.