Service Coordinator Supervisor - Long-Term Support Services

Service Coordinator Supervisor – Lead with purpose, support community wellness, and grow your impact with SAM

Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life—and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where people—whether clients or colleagues—come first.

About the Role
As a Supervisor on our Long Term Support and Services team, you’ll lead a dedicated unit that supports individuals in accessing services and long-term support solutions—most often referred to as waivers—through Pennsylvania’s Community HealthChoices program. You’ll guide a team of Service Coordinators as they help individuals navigate complex systems, coordinate care, and promote independence through person-centered planning. This role is ideal for someone who brings strong leadership, empathy, and an understanding of how to manage both people and processes in a high-accountability environment.

Starting Salary: Based on experience and qualifications

Core Responsibilities

• Ensure that service plans are developed and implemented
• Ensure monitoring and follow-up are conducted appropriately
• Verify waiver eligibility and Medical Assistance requirements
• Support employees in meeting documentation and billing standards
• Monitor unit productivity and provide coaching as needed
• Oversee the incident management and reporting process
• Ensure timely and accurate completion of assessments and planning documents
• Provide direct supervision and caseload support when necessary
• Complete required trainings and prepare program reports
• Maintain cooperative and professional relationships with colleagues and stakeholders

What You Bring

• RN, or a Pennsylvania-licensed social worker or licensed mental health professional
• At least three (3) years of relevant experience
• Supervisory, leadership, or management experience preferred
• Ability to manage time effectively and respond to changing priorities
• A valid Pennsylvania driver’s license, automobile, and required clearances

Who Thrives in This Role
We’ve found that people who are:

Employee Benefits
Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee-only health care coverage
• Generous single-stream PTO including 36 days + 11 paid holidays
• Commitment to life-long learning through tuition reimbursement, discounts to local universities and leadership development programs
• Recognition and wellness initiatives
• Supportive supervision and career growth opportunities

Location & Schedule
This position is based in the Berks County area, with remote work and community-based service. Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.