Service Delivery Coordinator – Italy Claims Team

Service Delivery Coordinator (ARL 6) – Italy Claims Team Role Overview As a Service Delivery Coordinator, you will ensure smooth day-to-day operations of Italy Claims processing. You will coordinate team workload, support SLA delivery, and act as a key point of contact for operational issues and improvements. What the day will look like Coordinating daily operations, workload planning, and backlog management. Leading operational meetings and supporting client calls where required. Monitoring service performance and preparing operational and SLA reports. Handling escalations and supporting root cause analysis and corrective actions. Maintaining SOPs and ensuring strong knowledge sharing practices. Identifying process gaps and driving improvements and solutions. Acting as a key point of contact across teams and stakeholders. Skills and experience that will lead to success Strong organizational and coordination skills. Ability to manage multiple priorities and work to tight deadlines. Strong communication and stakeholder management skills. Experience in service delivery or operations environment. Attention to detail and focus on quality. Proficiency in MS Office tools. Fluent English is required. #LI-KB5 #LI-Hybrid #healthandemployeebenefitssolutions 2580222