Service Delivery Manager

Service Delivery Manager – Blue Wireless (Chester, UK) 12-Month Fixed-Term Contract (potential to go permanent) About Blue Wireless Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used to connect branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, and we're continuously looking for new colleagues to join us on our journey. The Role We're looking for a Service Delivery Manager to join our Chester office, supporting our UK and EMEA customer base. You'll be a key point of contact for customer orders and projects, working closely with sales, technical and provisioning teams to ensure a seamless experience from order intake through to completion. This is a hands-on role within a small, collaborative team, with support and training provided as you get up to speed. Responsibilities: Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution Coordinate with technical provisioning teams to prepare and deploy equipment as required Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle Validate the accuracy of operations documentation to ensure smooth processes Continuously review and improve internal processes, identifying opportunities for efficiency and automation Perform other related duties as assigned to support seamless service delivery and customer satisfaction About You Experience in a Service Delivery, Order Management, Project Coordination or Client Services role Background within the Telco industry is ideal, or alternatively Financial/Professional Services Strong stakeholder management skills, comfortable liaising with sales teams, technical teams and customers alike Highly organised, with the ability to manage multiple orders/projects simultaneously and keep systems and dashboards up to date A proactive, hands-on attitude with a genuine interest in improving processes and driving efficiency Clear, confident communicator, both written and verbal Comfortable working in a fast-paced, collaborative team environment #LI-Onsite #LI-CG1 Ok, I'm Interested, What’s Next?🙌 Thank you so much for your interest in Blue Wireless (part of Wireless Logic Group), we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.