Service Delivery Manager (Remote)

We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project . Key Responsibilities Manage and oversee the system and solution maintenance project , ensuring timely and high-quality service delivery. Provide technical solutioning support within Java Spring Boot environments . Ensure 24/7 maintenance operations are properly managed (no need for personal 24/7 standby). Evaluate, prioritize, and manage L2 and L3 support tickets , ensuring proper resolution or escalation. Monitor and enforce SLA adherence, compliance standards, and deliverables . Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions. Maintain clear documentation, reporting, and governance for all service delivery activities. Support agile delivery practices; Scrum Master experience is an advantage. Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction. Required Skills & Qualifications Bachelors degree in IT, Computer Science, or related field. 5+ years experience in service delivery, system maintenance, or IT operations . Strong knowledge and hands-on understanding of Java Spring Boot stack . Proven ability to support L2 and L3 operations and manage ticket lifecycle. Strong understanding of SLA management, compliance, and service governance . Excellent communication and interpersonal skills; bilingual in Mandarin and English is required. Strong problem-solving and escalation management skills. Experience in project-based system/solution maintenance delivery. Scrum Master certification or agile delivery knowledge is a plus.