Service Desk Agent

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue team! What will you be bringing to the team? Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency. Providing first-line investigation and diagnosis Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents) Keeping Customer or internal users informed of progress Updating the Knowledge Base Monitoring and updating configuration management Reporting activities What do you need to succeed in this position? Bachelor's degree with minimum 3 years of relevant working experience Working experience with the below: HW/SW inventory knowledge Familiar with ITIL framework Basic banking knowledge experience Web and mobile banking basic experience End of day banking batch process and monitoring knowledge IT infrastructure basic knowledge Microsoft Azure Cloud Knowledge Availability to work on 24X7 rotating shift (Monday to Sunday including Holidays). Fluent in English Excellent analysis and problem solving Prioritizing incidents, requests, changes and problems At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information. What are we offering to our UniQue IT people? People-first approach and open environment to express your ideas Ticket restaurant – meal vouchers Corporate laptop and equipment Corporate mobile phone subscription Work-life balance and a hybrid #li-hybrid work model Health and insurance plan for you and your family members Employee consulting and guidance support by Ergonomia Continuous training and certifications Discounts on the services and products of our Group’s companies Gift vouchers for major life milestones Special work schedule on summer Fridays and your birthday