Service Desk Analyst

The role

We’re now looking for a motivated Service Desk Analyst to join the Jensten Group. Reporting to the IT Service Delivery Manager, the main purpose of the role is to provide a Customer First Culture to all our 1000+ customers spanning over 120 sites up and down the country. It’s also to assist with their IT needs and requirements, ensuring all incidents and requests are logged whilst staying within SLA. Based from our Oldham office, there maybe some travel to other offices when needed. Some key objectives & responsibilities will include:

• Act as a point of contact providing exceptional customer service to the business

• Occasional travel to sites across the UK for IT tasks such as hardware audits, device installations and office relocations

• Make sure all queries are logged, categorised, and prioritised correctly in line with SLAs

• Provide both remote and on-site technical support for our customers.

• Prioritising and managing own workload effectively, managing several open incidents, problems, and mini projects simultaneously.

About you

As our Service Desk Analyst, you’ll have a strong teamwork ethic, communication, and collaborative skills with a keen eye for detail. Also having good technical skills and wanting to develop & learn more, you’ll also be or have:

• Proven experience in a similar role.

• Have a full UK driving licence

• Ability to manage own time effectively and to be prompt and punctual

• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques

• Drive, self-motivation, and ability to work under own initiative

• Basic Understanding of networking principles and practices

• Experience in an Active Directory environment

• Working knowledge of O365 and associated Microsoft Products

• Windows Administration

• Experience of PC hardware, software, setups, and configuration

• Exceptional customer service skills

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover- a massive X4 of salary

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over1,000 colleagues across 50 locationsacross the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business