Service Desk Representative

Service Desk Representative Thrive at Dustin: IT innovation, growth, and a dynamic team of over 2000 colleagues. Ready to make an impact? Join us as a Service Desk Representative at Dustin, where your contributions matter and your work creates real impact. Help customers navigate their IT challenges while developing your professional strengths. This is what makes the position as Service Desk Representative unique Join a supportive and close-knit team where you’ll have clear opportunities to grow your career and develop new skills. Enjoy the flexibility of a hybrid work environment, combining the best of working from home and collaborating in the office. Benefit from exclusive staff discounts on the latest hardware, making cutting-edge technology more accessible. My name is Juuli Jokinen. I am the Team Manager Service Desk. As a leader, I am passionate about creating a supportive and trusting environment where everyone feels empowered to grow, develop their skills, and make a meaningful impact, while being part of a collaborative team that genuinely enjoys succeeding together. Your role & influence as Service Desk Representative Responsibility : You will be given responsibility for ensuring excellent customer support by resolving technical issues, managing cases efficiently, and delivering a seamless customer experience that keeps customers satisfied. Collaboration : Together with your team, you take care of delivering high-quality customer support, meeting SLA commitments, and ensuring customer satisfaction. You'll work closely not only with your immediate team members but also with the Delivery, Operations, and Sales departments to provide the best possible service experience. Core activities: Helping customers via phone and email Troubleshooting technical issues in collaboration with colleagues Managing cases according to ITIL processes Benefits of joining Dustin We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered. For this role specific you can expect: You can find more of our benefits below in the vacancy. This is what we imagine you bring We envision you as a curious, structured, communicative, and driven individual with a genuine interest in technology who enjoys helping others, solving problems, and delivering an excellent customer experience. Additionally, it's important that: You have a bachelor's degree or an equivalent level of thinking and working . Experience with supporting customers via phone and email is considered a plus. You are comfortable communicating professionally in both Swedish and English. You have experience working with basic IT tools and ticketing systems and can quickly adapt to new technologies. Experience with Microsoft, remote desktop solutions, and case management systems - these are an advantage! What can you expect next? To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process: Telephone screening with TA partner, Sander Dirks 1st interview with Team Manager Customer Service, Christopher Nilsson and Team Manager Service Desk, Juuli Jokinen. Assessment (Personality- and cognitive thinking test) 2nd interview with Team Manager Service Desk, Juuli Jokinen and a Team member. For questions about the position, please contact the TA Partner Sander Dirks via e-mail. Please note; Sander Dirks will be offline from the 16th of July till the 2nd of August. Department Customer Support Role Service Desk Locations Nacka Strand Remote status Hybrid Required working hours 40 Required language(s) Swedish, English Need more reasons to become a Dustineer? Collective Agreement Including good pension plans, parental pay, and insurance. Home office allowance A one-time home office allowance of 3500 SEK to buy home office equipment, provided for roles where applicable. Bring your dog! We have an office area specifically for you and your best friend. This is what makes Dustin special As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth. Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in the Nordics and the Benelux, constantly striving to become one of Europe's top IT partners. Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength. Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life. Dustineers Karishma Sindhu Talent Acquisition Partner Luma Stark Talent Acquisition Partner Daniël Sünnen Credit Controller Large Enterprise Mark Kooijman Team Manager Projects Elza van Grootel-Coenraats Talent Acquisition Partner Jeroen Arendts Team Manager Business Support Ida Wannebro Talent Acquisition Partner Sander Dirks Talent Acquisition Partner More people How to Become a Dustineer Life at Dustin Our products & services Nacka Strand About Dustin Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs. We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2023/24 amounted to approximately SEK 21.5 billion and more than 90 per cent of the revenues came from the corporate market. Dustin has approximately 2,000 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm.