Full-time
+ Hamilton-based + Beautiful office
In-house
chef + Close to shops + Cafes
Solve
‘techie problems’ with a smile + Flexible working
Join a fun, people-focused IT team where you’ll solve
problems, support users nationwide, and grow your tech career
Summary
You’ll play a key role in keeping the Wise Group
connected and supported. You'll provide frontline IT support to staff across
the country, troubleshoot hardware and software issues, help roll out
technology solutions, and ensure people have the tools they need to do their
best work. Working in a fun, collaborative environment, you'll have plenty of
opportunities to learn, grow, and build your IT career
What we offer
In house chef with discounted lunches 3 days a week
Hybrid + flexible working environment with WFH + office
Learning and development opportunities
Income continuance plan
Perk + Perk plus discount app
EAP employee assistance programme
The opportunity
This is a full-time
role working Monday to Friday, based in Hamilton East. You’ll also be on-call every 11 weeks.
We’re not your average, regimented corporate
IS department. We have a lot of fun, and there’s lots of room to learn and
grow. Our Service Desk Technicians are
the first line of Information Service (IS) customer support across the Wise
Group. Working with people with vastly different user requirements, including
frontline Support Workers through to Chief Executives, you’ll be part of a team
that is responsible for providing hands-on practical advice and support for
hardware and software use both in person and remotely, managing our equipment and
inventory and implementing hardware solutions across the country.
What you’ll do
Deliver exceptional customer service as part of our helpdesk team.
Help manage our hardware inventory.
Implement hardware and software solutions.
Uphold our commitment to workplace safety and diversity.
Keep learning to help our IS team stay at the forefront of Information Technology developments and trends.
What you’ll bring
There
are some essential and preferred skills you’ll need including:
knowledge of Windows 11[JO1]
proven experience and success working in a customer service/customer facing role
exceptional written and oral communication
a qualification in Information Technology (preferred but not essential).
In
addition:
attention to detail is one of your strengths, you like to double-check things or seek advice when you’re not sure
you like making things better; you look for opportunities to improve and share them with the team
you see the glass half-full; you’re a bit of an optimist
sweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job done
having purpose is important to you; you want to make a positive impact on the world around you
you like being helpful and you take initiative and ownership in your work; no job is too small (or too big).
About
us
The Wise Group is a family of not for profit, community organisations sharing a
common purpose: to create fresh opportunities and services for the wellbeing of
people, vulnerable populations, organisations and communities. We are proud to
make a positive difference in the lives of those working through mental health,
addiction, and other challenges.
Wise Management
Services provides infrastructure services to the Wise Group through people and
culture, IT, finance, operations, payroll, property, design and development
services.
If this sounds like the role for you then apply now
and show us why you are the one!
In your cover letter tell us about yourself, your
experience and your values, and how you’ll make our customers really happy with
the helpdesk support they receive from you.
Position
description:
Please copy and paste link into
browser:
https://www.wisegroup.co.nz/wp-content/uploads/2024/09/WMS_Service-Desk-Technician.pdf
Applications close:
22 August 2026. Please note, this advert may close sooner if a suitable candidate is
found.
Contact:
Jae Oliver,
Service Desk Team Lead on [email protected] for any
questions.
For further information, visit our
website www.wisegroup.co.n