Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance

Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance First-line support for the people who cannot afford downtime — end-user devices, provisioning and hardening, based in Brunssum with some remote working. First line, done properly, is the difference between a working organisation and a stalled one. You would be the first-line support technician for end-user devices at a multinational defence site in Brunssum, Netherlands — the person users actually see, handing out equipment, taking it back, and fixing what breaks. Mostly on-site, with some remote working, and occasional work at other sites in the Netherlands and Germany. What you will be doing Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving every device-related incident Configuring hardware and software environments for the systems being integrated, installing or removing components to instruction, and confirming installations work Producing integration test specifications, running the tests and reporting the outcomes Running standard tests and contributing to fault investigation Preparing and maintaining the operational workstation baseline across several networks Making sure security updates, anti-malware and data-loss-prevention endpoints deploy successfully, and that hardening through security settings and group policy holds Installing and documenting remote application provisioning, including Windows Remote App Contributing to hardware platform design and installation decisions — cost, performance, tooling — and changing platforms with minimal disruption Liaising with the centralised service desk on incident, problem and change management, and working with local technical staff, wider teams, customer contacts and external companies What you will need Recent experience — within the last three years — as first-line support for modern, networked end-user devices: notebooks, monitors, printers and the rest Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four At least two years supporting hardware, software, networks and computers in a large organisation Hands-on client provisioning, application deployment and bare-metal installs with MDT and SCCM Practical troubleshooting of client OS and software provisioning problems The Microsoft operating system line, with real depth on Windows 10 and 11 Implementing and administering large Active Directory environments Clear communication — this is a user-facing job — and proficient English ITIL Foundation certification is required Why this one is worth a look It is a critical requirement at a busy site, with real ownership of the workstation baseline and the hardening on it rather than a queue of password resets. Department IT Support Locations Brunssum Remote status Hybrid Brunssum About WLG Work Life Group Sp. z o.o., agencja zatrudnienia (employment agency) KRAZ no. 19578. NIP 7010247728. ul. Nowogrodzka 50/54 lok. 515, 00-695 Warszawa, Poland.