Service Desk Technician I

Job Description: AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose. The Job/What You'll Do: As a Service Desk Technician for AssetMark, you will play a vital role as you troubleshoot and resolve customer system and application issues or assist in getting the right answers to any questions they may have. You will support office users as well as remote users, so will understand working with remote support tools, as well as able to work individually with any users in-office. You will work with a local office IT Support Team out of our Chicago, IL office location. We can consider candidates for this position who are able to accommodate a FULLY IN OFFICE work schedule and are close to our Chicago, IL office. Responsibilities: Resolve or delegate incoming support requests in ticketing queue, walk-ups, direct emails, calls or chats. Monitor the support request queue and ensure all work is ticketed. Writes and edits technical documentation for Service Desk team for knowledge sharing. Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers. Support infrastructure and office networking. Manage IT inventory and order new equipment and software as needed. Investigate new technology solutions to enable more effective business processes. Troubleshoot minor network issues and escalate as needed. Review security and operational logs for abnormal events. Work with other IT staff to implement software builds, system upgrades, software patches and new technologies. Set up and move company computing equipment as well as shipping hardware to remote workforce. Potential travel to remote offices for maintenance as needed, as well as any large office moves. Identify trends in our environment and industry and work on proactive solutions and communications to team and end-users. Update manager on a regular basis on project work. Expected shift time to start is ~7/7:30 am CT. Knowledge, Skills & Abilities: Management and configuration of multiples Operating Systems including Windows and MacOS. Strong Microsoft Office / 0365 experience. Hands on Intune and knowledge on Intune Policies and Group Policy Objects. Hands on software packaging and script deployment. Experience with computer setup and minor repair (remove and replace hard disk, memory etc.). Excellent troubleshooting skills. Strong communication skills – verbal and written. Strong customer focus, self-motivated, team oriented with a positive “can do” attitude. Ability to work in a technical team environment and interact with all levels of management. Experience in Active Directory, especially managing group-policies. Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely. Experience working with Zoom Rooms. Knowledge of systems hardening and security principles. Education & Experience: Minimum 5 years’ experience in a Desktop/Customer support position. Compensation: The Base Salary range for this position is between $75,000-$85,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. #LI-hybrid #LI-TN1 Who We Are & What We Offer: We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. Our Mission Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience. Our Values Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day. We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what’s right, always. Even when it’s hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions. These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. Our Culture & Benefits Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. Flex Time or Paid Time Off and Sick Time Off 401K – 6% Employer Match Medical, Dental, Vision – HDHP or PPO HSA – Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.