Service engineer

Company Description The company is an organization seeking to strengthen its service engineering capabilities in Amsterdam, with a focus on supporting customers through reliable technical solutions. Team members collaborate closely across functions to deliver high-quality service, maintenance, and technical support. The work environment values clear communication, problem-solving, and continuous learning. The company encourages a hybrid working model, enabling employees to balance on-site responsibilities with flexibility to work from home. Service engineers play a key role in maintaining customer satisfaction and operational reliability.

Role Description This is a full-time hybrid Service Engineer role based in Amsterdam, with a very small mix of on-site customer visits and work-from-home tasks. The Service Engineer is responsible for escalated service tickets and responding to technical issues in the field. Day-to-day work includes diagnosing problems, implementing solutions, and providing technical support and guidance to customers and internal teams. The role involves documenting service activities, preparing reports, and ensuring that all work meets safety and quality standards. The Service Engineer collaborates with colleagues, communicates clearly with customers, and contributes feedback to improve processes and service offerings.

Qualifications

• Strong troubleshooting and diagnostic skills to identify and resolve technical issues efficiently.
• Experience in field service, including on-site visits, customer interaction, and equipment handling.
• Effective communication skills to explain technical information clearly to customers and team members.
• Background in technical support, including remote assistance and escalation of complex problems.
• Hands-on experience with maintenance & repair of mechanical or electronic systems and tools.
• Relevant technical education or certification (e.g., engineering, electronics, or similar field).
• Ability to work safely, follow procedures, and maintain accurate documentation and service records.
• Comfort with hybrid work, managing on-site responsibilities in Amsterdam and tasks from home.
• Nice to have: Driver’s license and willingness to travel within the region for field service, if required.

What we offer

• Beautiful new central Amsterdam office from November
• Hybrid: mostly remote/ticket work, light on-site when it matters
• Small international team — English is the working language; Dutch not required
• Monthly team socials
• Real ownership of escalated service: close the loop with customers and feed improvements back into product