SERVICE EXPERT INTERN

Requisition ID: 879 Country/Region: IT Contract Type: Fixed Term Work Mode: Hybrid Job Description: Ready to grow your talent and make an impact? Join us and become part of a company that leads digital transformation! We are looking for a Service Expert Intern to join our team in Milan, someone eager to support daily operational activities, collaborate with colleagues across different departments, and contribute to delivering an excellent experience to our customers. The role involves providing administrative and organizational support, managing documentation and data, assisting internal teams, and maintaining direct interactions with customers to ensure efficient and effective service delivery. ABOUT US: Namirial supports its customers in their digital transformation journey by providing trusted digital transaction management solutions. Namirial’s digital trust services include solutions for customer onboarding, agreement automation, signature workflow orchestration, identification, multi-factor authentication, electronic signatures, electronic registered delivery, long-term archiving, and electronic invoicing. Founded in 2000 in Italy, Namirial Group is now present in more than 85 countries and employs over 1400 people. With its international network of more than 170 strategic partners, Namirial serves over three million customers worldwide and processes several million transactions per day. Namirial is accredited as a Qualified Trust Service Provider under the European Regulation 910/2014 eIDAS. YOUR NEW KEY RESPONSIBILITIES: Provide administrative and organizational support to daily business activities Manage documentation, filing activities, and data archiving Support internal and external communications Enter, update, and maintain information within company systems and databases Assist colleagues with operational and back-office activities Support cross-functional processes and business operations Collaborate with teams located in Milan and Trezzano Build and maintain positive relationships with customers, ensuring timely support and assistance Ensure accuracy and completeness of documentation and records Contribute to the continuous improvement of internal processes and operational efficiency YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE: Hard Skills High school diploma or equivalent qualification Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) Familiarity with digital tools and business applications Ability to manage and organize documentation accurately Basic data entry and administrative management skills Preferred Knowledge In: Customer service and support activities Administrative and back-office processes CRM or document management systems Soft Skills Strong organizational skills and attention to detail Precision and sense of responsibility Teamwork and collaborative attitude Proactive mindset and willingness to learn Flexibility and adaptability Reliability and punctuality Positive approach and customer-oriented attitude Good communication and interpersonal skills Languages Skills: Fluent Italian Basic English knowledge is considered a plus COMPENSATION PACKAGE: Employment Type: Internship (6 or 12 months) Compensation: €700 net per month Additional Information: The internship includes a structured learning path, mentorship and the opportunity to gain hands-on experience in an international and innovative environment. WHAT WE ARE OFFERING: ​ Working in an exciting and innovative market environment ​ Flexible working hours, uncomplicated holiday planning and home office ​ Dynamic and open-minded working atmosphere with attractive benefits ​ An international and motivated team that welcomes YOU! At Namirial, we recognize the value of people as a fundamental element of our identity. We promote a workplace that is open, inclusive, and respectful—where everyone feels seen, heard, and appreciated. To support this commitment, we have adopted policies that promote diversity, equity, and inclusion, available at the following link: https://www.namirial.com/it/esg/impegno-sociale and obtained the UNI/PdR 125:2022 certification.