Service Management Process Manager (m/f/d)

We are looking for a Service Management - Process Manager for a big EU Institution based in Luxembourg. It is open for full remote with punctual trips. Preference for someone on site in Luxembourg or open to relocate to Luxembourg.

Responsibilities

• Develop, implement and manage complex processes in accordance with the Service Management Model based on ITIL V3 or DevOps best practices.
• Proactive supporting staff in everyday operations from the perspective of process management and improvement to deliver service of high quality.
• Constantly reviewing procedures and application of them to achieve higher levels of maturity.
• Perform or assist in performing process audits.
• Identify and drive process improvements.
• Measure and report on process performance.
• Develop, Manage and monitor annual workplan in the domain of service management processes.
• Write specifications for the development of the process supporting tools.
  
  

Requirements

• Education : BAC + 5 or more is an asset
• At least 5 years of experience in ITIL V3 process design and implementation
• Preferably ITIL V3 or more certified
• Juniper SD WAN
• Fluent English is a requirement. Fluent in French is of great value.
  
  

Service Management Process Manager in Luxembourg, Luxembourg