Service Manager Remote, Korea, Republic Of

About GE Vernova GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world. GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy. Job Summary The Service Manager is the primary field execution owner responsible for the end-to-end management of complex planned and unplanned/forced outages for Gas Turbines, Steam Turbines, and Generators. You will lead the delivery of SQDC (Safety, Quality, Delivery and Cost) to ensure operating plans are met safely and efficiently. As the primary customer interface, you will serve as the focal point for outage planning, execution, and the systematic implementation of best practices across South Korea and assigned locations, ensuring full compliance with local legislation and internal GE Vernova policies. Essential Duties & Responsibilities End-to-End Outage Management: Lead team of Outage Managers for the full lifecycle of outage events (Planned, Emergent, and Upgrades), including schedule development, resource planning (TFA/Craft labor), tooling logistics, job cost estimate, customer management - pre/post outage meetings, mobilization planning, execution and event close out. Operational Excellence: Own performance against SQDC metrics and customer-specific KPI/CTQ targets. Lead daily management status calls and shift-handover reviews to ensure accountability and continuous improvement. Financial Stewardship: Manage onsite costs, monitor productivity while managing execution risk with Safety, Quality, Delivery, and Cost (SQDC) as our North Star. Stakeholder Integration: Act as the interface between the customer and internal stakeholders (e.g., Portfolio Managers) as well as internal leadership. Coordinate closely with Outage Managers, Field Service Coordinators, Resource Managers, and Project Controls teams. Safety & Compliance: Champion a "Safety First" culture. Partner with Site EHS Specialists to execute EHS plans, ensure compliance with GE Vernova EHS standards, and implement corrective actions derived from Safety Observations and Root Cause Analyses (RCA). Team Leadership: Lead, mentor, and oversee field execution teams, including Outage Managers. Participate in the recruitment, qualification assessment, and performance recognition of field personnel. Technical & Contractual Oversight: Review contracts and negotiate terms as necessary. Identify and requisition required tooling and 3rd-party services. Documentation: Ensure all project documentation—including Field Procedures, Quality reports, and EHS records—is reviewed, stored, and delivered to the customer in a timely manner Emergency Response: Provide prompt support for forced outages, including on-site investigation and rapid escalation to restore unit operations. Craft Resource Management: Act as Resource Manager for Korea based craft resources involving demand assignment, competency development and people management. Required Qualifications & Experience Bachelor’s degree in a related technical field or equivalent industry experience (Power Generation/Energy sector preferred). 7+ years of applicable experience in field service, project management, or a related industrial field. 5+ years of experience in team leadership, personnel development, and resource management. Proven track record of managing complex projects and meeting financial/operational targets. Proficiency in English (written and verbal) is required for cross-border collaboration. Strong knowledge on local country regulation covering Korean Labor Law and Occupational Safety and Health Act (OSHA). Desired Characteristics Strong analytical skills with the ability to solve complex, time-sensitive site problems. Demonstrated ability to drive a high-performance culture and work under pressure. Excellent interpersonal and communication skills; capable of managing diverse stakeholder expectations. Adaptability to changing project requirements, including travel and flexible working hours (holidays/weekends) as necessitated by outage schedules. FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law