Service Specialist I

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles. Serves as the primary point of contact for assigned service engagements, guiding each project from sale through turnover. Pulls on problem-solving skills and technical knowledge to ensure milestones are met, communications are clear, and services are delivered successfully. Independently owns and executes standard-complexity service agreements, making routine scope, schedule, cost and customer decisions within established authority limits. WHAT YOU'LL BE DOING Owns the service lifecycle from vendor PO generation through job closeout. Coordinates with internal/external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables. Serves as the primary customer-facing contact, proactively communicating status and providing updates and independently resolving routine customer issues within established guidelines. Tracks and reports on project activity to identify trends, risks and improvement opportunities. Collaborates with vendors/contractors for timely service delivery. Manages, negotiates and documents routine change orders within defined authority limits, ensuring scope, schedule and cost alignment; escalates non-routine or high-risk changes to Service Specialist II or above. Reviews and independently resolves routine invoice discrepancies and adjustments; escalates complex or high-risk issues to Service Specialist II or above. Troubleshoots, evaluates, and resolves moderately complex issues using process/product knowledge; serves as the primary decision-maker for standard service issues, handing off higher-complexity issues to Service Specialist II and above. Maintains detailed project documentation. Identifies opportunities for process improvement and works in conjunction with Service Specialist II and above to implement process improvements. Intermediate knowledge of codes and standards for applicable products. Document service calls to record data on product questions and field issues. Proactively monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process. WHAT YOU SHOULD HAVE EXPERIENCE 2-4 years of relevant work experience required. EDUCATION 2 Year / Associate Degree or equivalent years of job experience required. PREFERRED SKILLS/CERTIFICATIONS Microsoft Dynamics CRM Excel, Project Management Software such as Procore SOME THINGS WE THINK YOU SHOULD KNOW Hybrid Minimal travel COMPENSATION & BENEFITS Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $56,474-$69,762 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work-Life Balance Fun Perks SPECIAL NOTATION The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position. PHYSICAL REQUIREMENTS Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. EEO STATEMENT We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [email protected] with your name, job title, posting number, and requested accommodation. RECRUITING FRAUD ALERT At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/ . We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact [email protected] for verification. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!