Service Support Manager - Order manager (2 year fixed term contract)

In our Service Management team, we are currently looking for an Order Manager Specialist who provides professional service to Lufthansa Group as customer.

Your task will be:

• Support of customer's order: execute day to day customer service-related operational tasks including receiving enquiries and orders from customers; be the primary contact for customers.
• Clarification of requests.
• Being accountable for E2E management of the order lifecycle by supporting the order management process.
• Proactively communicate in a timely manner with customers about order status related requests.
• Being the first point of contact for customers and handling customer’s escalations.
• Support the order management process by maintaining the documentation and contracts and executing regular reporting to the stakeholders.

You are looking for us, if You have

• Experience in the area of ITSM and specifically within Order Management
• Strong knowledge in Networking (WAN)
• Good communication and negotiation skills, assertiveness
• Strong analytical and conceptual thinking as well as technical understanding of the voice products
• High level of competence in user-oriented problem analysis and solution as well as in requirements engineering
• Ability to represent the company internally and externally
• Intercultural competence
• Business fluent spoken and written in English
• Must demonstrate an excellence understanding of customers’ needs
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong time management, organization and solving skills
• ITIL process knowledge
• Business fluent spoken and written in English and Hungarian

Advantage can be

• German language
• Knowledge of airline operational business processes
• Experience in IT operation
• ITIL Certification

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What’s more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now!