Service Technician

Company Description DevKin Services is a family-owned business whose name reflects its roots in the De Kinder and Devloo families, emphasizing a strong sense of kinship and continuity. Founded and managed by Katleen De Kinder, the company values long-term relationships and shared growth. The next generation, represented by Manu and Leon Devloo, is already involved while pursuing studies, ensuring future succession and ongoing innovation.

Role Description The Service Technician role at DevKin Services is a remote position focused on delivering reliable technical support and service to customers. Day-to-day responsibilities include performing routine maintenance and repair on white good appliances, diagnosing issues, and resolving technical problems in a timely and safe manner. The Service Technician will handle troubleshooting requests, coordinate field service activities that can be managed remotely, and document all work performed for accurate service records. This role also involves communicating clearly with customers, providing guidance on proper equipment use, and collaborating with Katleen to escalate complex issues when needed.

Qualifications

Strong Maintenance & Repair skills, including scheduled maintenance and corrective repairs.

Proficiency in Troubleshooting to identify, analyze, and resolve technical issues efficiently.

Experience with remote Field Service operations, including service coordination and follow-up.

Solid Customer Service abilities to manage inquiries, explain technical information clearly, and maintain positive relationships.

General Maintenance capabilities, including basic safety practices and use of appropriate tools.

Relevant technical training or certification in a mechanical, electrical, or IT-related field is beneficial.

Ability to work independently in a remote environment, manage time effectively, and maintain accurate service documentation.

Self-employed status : currently 10–15 jobs per week (can be expanded later)