BYD & DENZA Aftersales - Mobile Service Technician - Belux

BYD & Denza Technical Ranger - Belgium About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Key Responsibilities: Provide on-site vehicle repair service for end customer Offer remote technical support end customer to solve the technical problem Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real-time vehicle handling progress Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team Closely work together with the Denza department Perform on site technical support during launch and other events where Denza products are being displayed Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release Skills, Qualifications, and Experience Required: Strong automotive technical background including all required certificates to work on HV systems 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM. Minimum Bachelor’s degree in automotive engineering or similar Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems Excellent written and verbal communication skills in English High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills Location: Brussels - Hybrid Type of Employment: Full-time Department Aftersales PC Locations Brussels Remote status Hybrid Brussels About BYD Europe As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.