Service Technician

Service Technician Join us as a Service Technician and play a key role in the maintenance, repair, and commissioning of automated warehouse systems! As a Service Technician , you’ll be the hands-on expert keeping our customers’ automated warehouse systems running at their best. You’ll perform maintenance, troubleshoot and repair technical equipment, and ensure optimal performance every day. Your work will have a direct impact on our customers’ success — helping them get the most value from their investment while shaping the future of warehouse automation. Duties and Responsibilities: Perform scheduled maintenance tasks in line with Element Logic’s manuals, standards, and procedures. Troubleshoot, repair, and replace equipment components using Element Logic’s detailed service processes. Accurately document all completed work and communicate updates to the back-office team and team leader. Prepare clear service visit reports and Task On Demands for customers, ensuring transparency and quality follow-up. Build strong relationships with customers by understanding their needs and highlighting the value of preventive maintenance. Manage spare parts inventory for service vans, customer sites, and internal stock to ensure operational readiness. Competence Areas: 2+ years of relevant experience in automation, robotics, conveyor systems, or a similar field. Electrical knowledge – you can fault-find, read, and interpret electrical schematics. Mechanical competence – assembling, maintaining, and understanding mechanical systems comes naturally to you. Troubleshooting skills - you can search for and implement solutions You’re tech-savvy – ready to master our proprietary software and use your IT skills to get the job done efficiently. Basic understanding of computer networks. Professional proficiency in Polish, both verbal and written. English proficiency at B2 level is required. This role requires willingness to travel to customer sites. Flexible working hours. Personal Characteristics: Customer-focused mindset – You enjoy engaging directly with clients, understanding their needs, and ensuring an excellent experience from start to finish. Analytical problem-solver – You take pride in diagnosing issues, identifying root causes, and recommending effective, lasting solutions. Proactive and adaptable – You thrive in dynamic environments, working independently and embracing new challenges with a positive attitude. Clear communicator – You can translate complex or technical concepts into simple, understandable language for any audience. Collaborative team player – You work effectively both within a team and independently, contributing to shared goals and supporting colleagues when needed. Place of work: Remote Start date: To be agreed upon Form of contract: Permanent employment Contact person: Yana Tuz - [email protected] Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team. About Element Logic Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide. Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations. With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million. Be yourself, in your element. At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences. Department Service & Maintenance Locations Zielona Góra, Poland, Gorzów Wielkopolski, Poland, Poznań, Poland Remote status Hybrid Employment type Full-time Employment level Technicians Zielona Góra, Poland Gorzów Wielkopolski, Poland Poznań, Poland About Element Logic Element Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStore™ partner. With a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations. Our unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge. At Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission.