Service Technician (all genders)

Hybrid Brescia, Italy | Full time Your position In this key role, you will report directly to the Head of Steel Division and oversee all stages of refractory installation projects at customer sites. You will ensure the correct application and performance of RHI Magnesita's products and solutions in accordance with company standards and technical specifications. Acting as a central technical interface, you will collaborate closely with site operators, installation teams, sales colleagues, production specialists, equipment experts, and external partners. You will also support product trials, refractory lining engineering activities, and the development of innovative solutions for our customers. This position requires frequent travel within Italy and occasional international travel. Your tasks Supervising the installation of refractory products and solutions at customer sites Monitoring the performance and application of RHI Magnesita products and services Managing inventory and supporting materials planning on site Assisting with troubleshooting, maintenance, and operational support for RHI Magnesita-supplied equipment Investigating product and process issues through reports, photographs, samples, and technical documentation Supporting Marketing activities by engineering refractory lining solutions and coordinating product trials Your profile Bachelor’s or Master’s degree in Engineering, Materials Science, Metallurgy, or a related technical field Several years of professional experience within international or global industrial organizations Strong technical background and high affinity for engineering and industrial processes Ideally, experience within the steel industry; previous exposure to steel production environments is considered a strong advantage Good knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint Strong analytical and problem-solving skills with a hands-on approach Understanding of AI, machine learning, and generative AI applications in business environments would be an advantage Languages: English- Fluent, Italian – Fluent Nice to have: Knowledge of sales techniques and the potential and willingness to grow into a broader commercial role in the future . Our offer We offer a competitive salary package that reflects your qualifications and experience and aligns with current market values. Flexibility: Flexible, trust-based working hours and the possibility of up to 50% remote work Development: RHIM Academy for your ongoing learning and development, including unlimited access to the full LinkedIn Learning catalogue In addition to these local benefits for Italy, we also offer you many global benefits. Do you want to take the next step? Please apply online in English , as applications by e-mail cannot be considered for data protection reasons. Here you can find all the details about our application process. At RHI Magnesita, everyone is welcome! We embrace diversity in all forms and evaluate applications solely based on qualifications and experience. If you share our passion for shaping tomorrow’s world, we’d love to hear from you, even if you don’t meet all the requirements. We also actively encourage individuals with disabilities to submit their application. Do you have more questions? Saradha Vathana (Shar) People Engagement, Employer Branding & DEI Partner E-Mail: [email protected] About RHI Magnesita As the global leader in refractories, we supply advanced products, technologies and services essential for high-temperature industrial processes in sectors such as steel, cement, and glass. With around 20,000 employees and production sites across the globe, we are committed to fostering innovation, sustainability, and market leadership. By leading the industry in reducing emissions and supporting our customers' transitions to greener solutions, we are shaping tomorrow’s world. Find out more here: Website , LinkedIn , Facebook , Instagram , YouTube