Service Technician - Warehouse Automation & Racking Compliance

Service Technician - Warehouse Automation & Racking Compliance Keep advanced warehouses safe and moving as a Service Technician, combining automation support, fault-finding and racking compliance with customer-focused service. At Element Logic, we're transforming the way warehouses operate. As the world's first and largest AutoStore partner, we help customers improve productivity, efficiency, and safety through innovative automation solutions. As our Australian business continues to grow, we're looking for a skilled Service Technician to become a critical part of our Customer Success team. This is more than a maintenance role. You'll work at the intersection of automation, technology, customer success, and warehouse safety, supporting some of Australia's most advanced warehouse operations while developing specialist expertise in a rapidly growing industry. If you're looking for a role where you can build your technical skills, work with cutting-edge automation technology and create clear pathways for future career growth, we'd like to hear from you. Why this role matters Our customers rely on us to keep their operations running safely and efficiently. As a Service Technician, you will be a trusted technical advisor and frontline ambassador for Element Logic. You'll help customers maximise performance, minimise downtime, maintain compliance, and get the most from their investment in automation and warehouse infrastructure. Your work will directly contribute to customer success and help drive the continued growth of our Australian business. What you'll be doing Automation Service & Technical Support Perform preventative maintenance and service activities across customer sites. Diagnose and resolve mechanical and electrical faults. Support the performance and reliability of warehouse automation solutions. Complete repairs, upgrades and equipment installations. Provide technical troubleshooting both on-site and remotely. Participate in continuous improvement initiatives to enhance customer performance. Warehouse Safety & Compliance Conduct audits and inspections of pallet racking and storage systems. Identify risks, damage and compliance issues. Prepare professional customer reports and recommendations. Support customers in maintaining safe and compliant warehouse environments. Assist with remedial works and corrective actions where required. Customer Partnership Build strong relationships with customer operational teams. Act as a trusted advisor on warehouse performance and safety. Deliver an outstanding customer experience during every site visit. Collaborate with internal teams to ensure successful customer outcomes. What we're looking for You might currently be a: Field Service Technician Automation Technician Maintenance Technician Industrial Electrician Service Engineer Mechanical Technician Intralogistics Service Technician You'll likely bring: Strong mechanical troubleshooting skills. Electrical fault-finding experience. Experience working in industrial, warehouse, automation, manufacturing, or material handling environments. Excellent communication skills and a customer-first mindset. A proactive approach to solving problems. A current driver's licence. Experience with warehouse automation, storage systems, AutoStore, conveyors, pallet racking, or compliance inspections is highly regarded, but not essential. What you'll get Career Growth This role offers genuine development opportunities within a growing international business. As our Australian operation continues to expand, you'll have opportunities to deepen your technical expertise, take on more complex automation projects, and develop your career within a global organisation. Leading Technology Work with innovative warehouse automation solutions used by some of the world's most recognised brands. Variety & Autonomy No two days are the same. You'll work across a range of customer sites, technologies and challenges, with the support of an experienced global network of experts. Make an Impact This is a highly visible role where your expertise directly influences customer success, operational performance and long-term business relationships. Place of work: Sydney Start date: To be agreed upon Form of contract: Permanent employment Organisational Context This role sits within Safer Storage Systems (SSS), and the responsibilities reflect SSS’s current structure and ways of working. As Element Logic and SSS continue to integrate, role scope and responsibilities may evolve gradually to align with the broader organisation. Any changes will be made thoughtfully and in line with ongoing business needs. For further questions about the position or process, contact VP Talent Acquisition & Employer Branding by email: [email protected] . Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team. About Element Logic Element Logic Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries. We are proud to be the world’s first and largest AutoStore partner, delivering intelligent automation solutions that help customers scale smarter and faster. In 2025, Element Logic achieved EUR 578 million in revenue, and our growth journey is only accelerating. Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations. With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in Bravery, Passion, and Reliability - qualities that continue to drive its mission of optimizing warehouse performance. Department Delivery Locations Sydney, Australia Remote status Hybrid Employment type Full-time Employment level Technicians Sydney, Australia About Element Logic Element Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStore™ partner. With a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations. Our unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge. At Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission.