ServiceNow Administrator

🚨 We’re Hiring | ServiceNow Platform Administrator🚨

📍 Location: Bogotá

🏢 Modality: Remote

📅 Schedule: Monday – Friday

Tech Americas is looking for an experienced ServiceNow Platform Administrator to support the configuration, administration, optimization, and expansion of our ServiceNow environment. This role will play a key part in consolidating legacy platforms such as Zendesk and Autotask into a scalable, enterprise-wide ServiceNow solution.

About the Role

You will work closely with Technical Support, Service Delivery, Customer Success, and Product teams to translate business needs into effective ServiceNow configurations, workflows, integrations, and automations.

Key Responsibilities

• Administer, configure, and maintain the ServiceNow platform, including users, roles, ACLs, workflows, business rules, UI policies, and notifications.

• Support end-to-end migrations from Zendesk, Autotask, and other ITSM/ticketing platforms into ServiceNow.

• Configure workflows and automations using Flow Designer and Integration Hub.

• Develop and maintain integrations using REST/SOAP APIs and other enterprise systems.

• Build dashboards, reports, and performance analytics for operational KPIs.

• Troubleshoot ServiceNow issues and support platform stability, security, and performance.

• Establish platform governance, documentation, and change management standards.

Qualifications

• 5+ years of hands-on ServiceNow administration experience in a production enterprise environment.

• Proven experience completing at least one full data and user migration into ServiceNow from another ITSM/ticketing platform.

• Strong knowledge of ServiceNow CSM, Flow Designer, Integration Hub, workflows, and reporting/analytics.

• Experience with REST/SOAP APIs and system integrations.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent written and verbal communication skills.

• Bachelor’s degree in IT, Computer Science, Business, or related field, or equivalent professional experience.

Nice to Have:

• ServiceNow Certified System Administrator (CSA).

• Experience with Zendesk, Autotask, Jira Service Management, or Salesforce Service Cloud.

• JavaScript, CSS, HTML, or other web-based scripting experience.

• Experience supporting system consolidations or environments undergoing acquisitions.

📩 Interested? Apply now or send us your updated resume to learn more about this opportunity.