ServiceNow Agentic AI Business Process Consultant (IT/OT SecOps-Now Assist, VR, SIR, TI, SPC) - Texas

Job Description This is a remote position. ServiceNow Agentic AI Business Process Consultant (IT/OT SecOps-Now Assist, VR, SIR, TI, SPC) Remote-U.S. Templar Shield is expanding its Agentic AI and intelligent security-automation practice. We’re looking for a Business Process Consultant who understands the real-world heartbeat of SecOps—how SOC teams triage alerts, investigate incidents, close vulnerabilities, manage OT risks, and maintain compliance—and who can translate those operations into AI-enabled workflows on the ServiceNow platform. This role sits at the intersection of ServiceNow, security operations, OT/ICS environments, and next-generation AI. It’s designed for someone who knows how security teams actually work and can help reimagine those workflows using Now Assist, AI Control Tower, and multi-agent orchestration patterns. About Templar Shield Templar Shield is a boutique consulting firm and ServiceNow Elite Partner specializing in Cybersecurity, OT Security, SecOps, Integrated Risk Management, Operational Technology Management (OTM/OTAM), and AI Governance for critical infrastructure, financial services, energy, telecom, and public-sector clients. We are pioneering intelligent, agent-based automations on the ServiceNow platform—bridging IT and OT security operations using GenAI, autonomous evidence collection, intelligent triage, and AI-driven incident and vulnerability response. Role Overview The ServiceNow Agentic AI Business Process Consultant (SecOps) works directly with SOC analysts, OT security teams, vulnerability managers, incident responders, and threat-intelligence analysts to redesign their operations with agentic AI at the core. You’ll gather requirements, document high-value AI use cases, map as-is and to-be workflows, and design intelligent, multi-agent processes for Security Incident Response (SIR) , Vulnerability Response (VR) , Security Posture Control , Threat Intelligence , and OT Security Operations . This role partners with architects and developers to ensure ServiceNow automations are accurate, secure, responsible, and aligned to modern cyber frameworks. Key Responsibilities Security & OT Workflow Design Lead workshops with SOC, NOC, OT, and cybersecurity teams to map current-state processes for: - Incident triage, enrichment, and containment - Vulnerability discovery, prioritization, and remediation - Third-party threat-intelligence ingestion and correlation - Configuration and posture management - OT asset inventory, risk scoring, and incident workflows Design optimized, AI-enhanced future-state workflows using Now Assist and agentic automation. Agentic AI Process Development Identify AI opportunities across SecOps and OT operations including: - AI-assisted incident summarization and recommended actions - Automated enrichment of alerts from TI, EDR, SIEM, OT monitoring tools - AI-generated vulnerability reports, exploit-context, and remediation guidance - Multi-agent triage patterns for false-positive reduction - Continuous posture evaluation using AI-driven correlation Define prompts, guardrails, retrieval workflows, and evaluation logic for Now Assist. ServiceNow SecOps Expertise Translate security processes into functional designs for: - SIR (Security Incident Response) - VR (Vulnerability Response) - Threat Intelligence - Security Posture Control - OT Security Incident Response & Risk Workflows Draft user stories, acceptance criteria, process playbooks, and functional specifications. Client Advisory & Governance Provide advisory on cyber frameworks including MITRE ATT&CK, NIST 800-53/82, CIS Controls, NERC CIP, TSA pipeline/aviation frameworks, ISO 27001/62443, and DOE/ICS best practices. Ensure AI implementations include transparency, accuracy checks, incident-logging, and model-governance alignment. Conduct UAT, demos, and training sessions for client teams adopting AI-driven SecOps. Requirements Required Qualifications 3–7 years in security operations, vulnerability management, incident response, OT security, or cyber risk roles. Experience with ServiceNow SecOps (SIR/VR/TI/SPC) as a practitioner, owner, or implementer. Ability to design process flows, RACI models, KPIs, and operating procedures for SOC/OT teams. Familiarity with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT security tools, asset discovery platforms, and TI feeds. Understanding of GenAI and LLM-driven automation use cases for cybersecurity. Strong documentation & facilitation skills—workshops, requirements, user stories, test cases. Ability to translate technical security concepts into clear business requirements. Preferred / Nice-to-Have Experience with Now Assist, Agentic AI, AI Control Tower, vector search, or LLM evaluation workflows. Experience in OT/ICS environments (SCADA, DCS, PLCs, HMIs, historian logs). Certifications such as: - CISSP, GSEC, GCIA, GCIH, GRID, GCIP - ServiceNow CIS–SecOps, CSA Understanding of Zero Trust principles and modern detection/response architectures. Prior consulting experience. Benefits What We Offer Competitive compensation + annual performance-based bonus 100% remote-first culture Employer-sponsored health, dental, LTD, and life insurance coverage 401(k) with company match Paid training and certification sponsorship Work on frontier projects at the cutting edge of AI + SecOps A collaborative culture where your process designs shape real industry solutions How to Apply Send your résumé and a brief note describing one SecOps or OT process you would redesign using agentic AI to [email protected] with the subject line: Agentic AI BPC - SecOps