ServiceNow AI Project Manager

Must-Have Qualifications

Experience as a ServiceNow Project Manager within a large enterprise environment
Proven experience leading AI implementation projects, preferably involving ServiceNow Now Assist
Strong enterprise project governance, stakeholder management, and reporting experience

Position Overview

An enterprise ServiceNow team is embarking on an AI transformation initiative to implement and roll out ServiceNow Now Assist. The initial deployment will focus on enabling AI-assisted incident and ticket resolution within the Digital Technology organization, followed by expansion into the Human Resources organization.

The Project Manager will partner closely with the ServiceNow AI Product Owner and key stakeholders to coordinate implementation activities, drive project execution, and ensure successful adoption across the organization.

Key Responsibilities

Project Reporting

Perform overall project management activities for internally managed workstreams
Create and maintain project schedules, timelines, and milestones
Track stakeholder progress, risks, issues, and assumptions
Facilitate risk management and mitigation efforts
Provide weekly status reporting and project updates

Implementation Partner Onboarding

Coordinate vendor resource onboarding and offboarding activities
Facilitate environment access and hardware provisioning
Support integration of tools, platforms, and accelerators
Manage ongoing vendor access requests and updates

Development Environment & Foundational Data

Coordinate provisioning and readiness of AI development environments
Manage instance synchronization activities tied to project milestones
Coordinate data quality and foundational data improvement initiatives
Obtain stakeholder approval for data definitions and related changes
Escalate environment or data-related blockers impacting project timelines

Readiness & Remediation

Coordinate technical and knowledge-readiness reviews across teams
Assign remediation activities and track progress through completion
Escalate resource constraints or capacity concerns that may impact schedules
Ensure readiness findings are incorporated into a centralized backlog

Change Management & Organizational Adoption

Coordinate change management efforts across multiple regions
Facilitate stakeholder alignment meetings and communication strategies
Support workforce impact and adoption initiatives
Track training material development and completion

Security, Legal & Compliance Coordination

Schedule and facilitate compliance and governance checkpoints
Manage action items through resolution
Track enterprise data-related activities affecting project delivery
Escalate unresolved compliance or governance issues that may delay releases

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

Pay and Benefits

The pay range for this position is $70.00 - $80.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

ServiceNow AI Project Manager (ServiceNow Now Assist)