ServiceNow Application Developer

Job Description We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands. Key Responsibilities: Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes. Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success. Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example. Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution. Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation. Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices. Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources. Requirements Key Requirements: Experience: 8+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules. Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively. Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions. ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules. Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment. Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset. Preferred Qualifications: Certifications: Certifications in ServiceNow CSM are highly preferred. Team Building Experience: Prior experience in building and scaling technical teams is a plus. ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles. Additional Information: Job Type: Permanent Full Time Work Profile: Hybrid (Work from Office/ Remote) Years of Experience: 8+ Years Location: Bangalore Benefits What We Offer: Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment.