ServiceNow Consultant (Only Canadian Citizen)

Hi,

Please review the below JD:

ServiceNow Consultant

Canada Remote

Need only Canadian Citizen

Role:

Sophus IT Solutions is seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding and vulnerability remediation, project planning and governance of sub-production environments.

Job Responsibilities:

· Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, and application admin activities.

· Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.

· Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies, which may include troubleshooting integration and analysing application and system logs.

· Develops procedures and scripts for monitoring and automation of manual processes.

· Engage with product engineering and support teams to troubleshoot issues and any planned activities

· Maintain system documentation for configuration and troubleshooting of known issues.

· Develop and share best practices for Admin operations and enhancements based on lessons learned

· Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.

· Execute platform upgrades, patches, hotfixes, and necessary configurations while ensuring minimal disruption.

To be successful in this role you have:

· Bachelor’s degree in computer science or related field with 5-plus years of IT industry experience.

· Enterprise level working experience in ServiceNow with knowledge of ITSM, ITOM, CMDB, Performance Analytics

· Knowledge of ITIL framework or experience working in an ITIL-based environment

· Working with REST and OAP APIs, MID Servers, and authentication mechanisms.

· Understanding of MySQL, Oracle, and basic SQL queries.

· Knowledge of ServiceNow Scripting, REST and SOAP APIs, MID Servers, and authentication mechanisms.

· Experience with JavaScript, Glide scripting, and ServiceNow APIs.

· Understanding of MySQL, Oracle, and basic SQL queries.

· Strong analytical and troubleshooting skills.

· Strong understanding of technology platforms, particularly web applications and aaS platforms

· Experience working with application logs, prefer experience using Splunk

· Preference for CSA certification and additional certifications like CAD, CIS-ITSM, CIS-ITOM.

Regards

Mohamed

mohamed@sophusinfo.com