ServiceNow CSM Developer JP055188

ServiceNow CSM Developer | ServiceNow Development & Integration | Brussels We are looking for an experienced ServiceNow CSM Developer to join a team responsible for the further development of a mature ServiceNow Enterprise Service Management (ESM) platform. The focus is on the Customer Service Management (CSM) module, translating business requirements into scalable, maintainable solutions while following an OOTB-first approach and minimising customisation. Key Responsibilities Develop and implement ServiceNow CSM solutions based on business requirements. Translate functional requirements into practical CSM configurations and developments. Configure: Cases and case types Workflows Catalog items Record producers Maximise the use of out-of-the-box (OOTB) functionality and ServiceNow best practices. Critically assess customisation requirements and minimise unnecessary custom development. Configure and develop: Business Rules Client Scripts Script Includes UI Policies ACLs Notifications SLA/OLA configurations Develop targeted extensions using JavaScript / GlideScript where standard functionality is insufficient. Work with Flow Designer and/or UI Builder . Configure Customer/Consumer Service Portals . Build and support integrations with external systems using: REST SOAP IntegrationHub Perform unit testing and support User Acceptance Testing (UAT) . Manage update sets and contribute to controlled release processes. Troubleshoot production issues and help maintain platform stability. Prepare technical documentation and solution designs. Document decisions regarding OOTB versus customisation . Share knowledge and contribute to the development of the internal ServiceNow team. Required Experience & Skills 5+ years of experience with ServiceNow implementation and configuration. Proven hands-on experience with ServiceNow CSM . Strong understanding of the CSM standard functionality and data model. Strong ServiceNow configuration skills. OOTB-first and best-practice-driven approach. Strong scripting knowledge, including: JavaScript GlideScript Business Rules Client Scripts Script Includes ACLs Experience with Flow Designer and/or UI Builder . Experience with REST/SOAP/IntegrationHub integrations. Familiarity with Agile/Scrum methodologies. Ability to work independently and make pragmatic decisions regarding customisation. Nice to Have ServiceNow Certified System Administrator (CSA) CIS-CSM certification Experience with ITSM and HRSD Experience with Virtual Agent, Employee Center or Service Portal Previous experience within the federal government is a strong advantage. Languages Dutch – Native French – Native English – Active Knowledge Candidates should have a good command of Dutch or French , with the other language at least at a very good level. Contract Details Location: Brussels, Belgium Work model: Hybrid Start: As soon as possible End date: 31 December 2026 Duration: 5 months Workload: Full-time preferred Daily rate: €672–€840 Extension is possible following a positive evaluation. If you are a hands-on ServiceNow CSM Developer with strong experience in CSM configuration, JavaScript/GlideScript, integrations and OOTB implementation , we would like to hear from you.