ServiceNow Implementation and Admin

BCM One is seeking an experienced ServiceNow Administrator to help lead the implementation and launch of our new enterprise-wide ServiceNow platform. In this highly visible role, you'll help unify multiple ticketing systems into a scalable solution that simplifies work for our technicians and delivers a more seamless experience for our partners and customers.

This is not a coding-focused role. We're looking for a customer-experience driven ServiceNow expert who can translate business needs into effective processes, workflows, and system requirements. You'll serve as a key partner to internal stakeholders, leadership, and our implementation team, ensuring solutions are aligned, scalable, and successful across the organization.

Work Locations:

Preference will be given to candidates that can be hybrid out of our Blue Bell, PA office. Remote candidates will also be considered. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.

Hours: Eastern business hours with flexibility for international teams.

Travel: If based in the greater Philadelphia area, travel will be less than 5% annually. If remote, travel could be up to 25% annually.

What You Will Do:

• Administer and support BCM One's ServiceNow platform.
  
• Partner with stakeholders to gather requirements and improve business processes.
  
• Translate business needs into scalable workflows and system solutions.
  
• Serve as the primary liaison between internal teams and implementation partners.
  
• Evaluate and manage platform enhancements, changes, and releases.
  
• Establish governance, best practices, and change management processes.
  
• Support platform adoption, training, and continuous improvement initiatives.

What You Will Need:

• 4+ years of ServiceNow administration experience.
  
• Experience supporting or leading a ServiceNow implementation.
  
• Strong understanding of business process design and workflow optimization.
  
• Ability to gather requirements and translate them into effective solutions.
  
• Proven experience working across technical and business teams.
  
• Strong communication, organization, and project management skills.
  
• Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications:

• ServiceNow Certified System Administrator certification.
  
• ITIL certification or knowledge.
  
• Experience with ticketing system migrations or enterprise platform implementations.
  
• Telecommunications, technology, or managed services industry experience.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.