ServiceNow Platform Manager

Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger , delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience . Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow platform, ensuring stability, security, and scalability. Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM. Define and maintain platform governance, architecture standards, and best practices. Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals. Oversee integrations between ServiceNow and other enterprise systems. Manage upgrades, patches, and releases while minimizing disruption to operations. Drive automation and process improvement initiatives across IT and business workflows. Mentor and guide administrators and developers supporting the platform. Monitor performance, ensure data integrity, and maintain system documentation. Establishes and enforces governance frameworks, policies, and best practices for the platform. Operationalize business requirements within the platform with along with strategic roadmap planning Preferred Certifications ServiceNow Certified System Administrator (CSA) – Highly Preferred ITIL Certification – Preferred ServiceNow Certified Implementation Specialist (CIS) – Optional ServiceNow Certified Application Developer (CAD) – Optional Desired Skills & Experience Proven experience managing or developing within enterprise ServiceNow environments. Deep understanding of TPSM, SPM, and SOM modules. Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs). Experience defining platform roadmaps, governance, and operational excellence. Excellent problem-solving, communication, and stakeholder management skills. Ability to operate strategically while remaining hands-on when needed We're an amazing place to work. Why? Discretionary Time Off for all employees, with no maximum limits on time off Industry leading health, vision, and dental benefits Competitive compensation package 16 weeks of fully paid parental leave Flexible, hybrid approach to working from home and in the office where applicable Focus on wellness and employee health through stipends and dedicated wellness programming Purposeful career development programs with reimbursement provided for educational certifications #LI-remote This is a full-time remote opportunity. Candidates must be located in the United States. Exiger is named a Leader in the Gartner ® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn . At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.