ServiceNow Program Manager

ServiceNow Program Manager

Germany- Remote

JD:

10+ years of IT/service delivery experience with at least 6 years managing ServiceNow programs or large-scale implementation projects.

Strong ServiceNow platform delivery experience across ITSM, ITOM, ITAM, HRSD, SPM, SecOps, CSM, integrations, upgrades, migrations, and end-to-end implementation lifecycle.

Proven program governance, stakeholder management, estimation, roadmap planning, risk/issue management, release planning, and multi-vendor delivery coordination skills.

Strong understanding of ITIL processes, Agile/Scrum delivery methodology, requirement review, functional requirement conversion, and solution alignment with customer business objectives.

ServiceNow CSA certification and relevant