ServiceNow QA Analyst

00069718451

Date published Sep 14 2026
Location Barranquilla, AT- St 77B / Colombia
Job category Consulting
Work model Hybrid

About the role

As a ServiceNow QA Analyst, you will make an impact by ensuring the quality, reliability, and performance of ServiceNow solutions throughout the software development lifecycle. You will be a valued member of the Quality Assurance team and work collaboratively with developers, business analysts, project stakeholders, and clients to deliver high-quality digital solutions.

In this role, you will:

Create and execute test plans, test cases, and test scripts to validate functional and non-functional requirements.
Identify, document, and track defects while ensuring timely resolution and clear communication with project teams.
Review requirements and system specifications to ensure complete test coverage and alignment with client expectations.
Validate user interfaces, workflows, and integrations to ensure consistency, usability, and functionality.
Apply Agile testing practices and contribute to continuous improvements in quality assurance processes.

Additional responsibilities for QA Analyst

Lead quality assurance activities across complex projects with minimal supervision.
Proactively identify risks, gaps, and quality concerns throughout the development lifecycle.
Partner with stakeholders to recommend testing strategies and quality improvements.
Support the development and refinement of QA standards, processes, and best practices.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs. In Bogota, Colombia.

What you need to have to be considered

Bachelor's degree in Software Engineering, Computer Science, Information Technology, Mathematics, Engineering, or a related field.
Experience in software quality assurance and testing methodologies.
Experience creating and executing test cases, test plans, and defect management processes.
Understanding of Agile development methodologies and sprint-based delivery environments.
Strong analytical and problem-solving skills with excellent attention to detail.
Effective written and verbal communication skills.

QA Analyst

2 to 6 years of experience in software quality assurance or testing.
Proven ability to work independently across multiple projects or complex engagements.
Experience identifying testing risks and driving quality initiatives proactively.

These will help you stand out

Experience testing ServiceNow applications and workflows.
ServiceNow Certified System Administrator (CSA) certification.
ITIL Foundation certification.
Scrum or Agile-related certifications.
Experience with test automation tools and frameworks.
Experience testing web and mobile applications.

We're excited to meet people who share our passion for delivering quality solutions and creating exceptional client experiences. Don't hesitate to apply, even if you don't meet every qualification listed. We value diverse experiences, transferable skills, and unique perspectives that can help drive success in this role.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

Debashish Mishra SAP MM Developer

Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.

Laura Reynaud Lead Counsel

When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.

Sujatha Gopalakrishnan Portfolio Delivery Lead

I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!

Lucas Hoffman Consultant

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ServiceNow QA Analyst