ServiceNow Solution Architect

We’re partnering with a leading global organisation to recruit an experienced ServiceNow Solution Architect to play a pivotal role in shaping and delivering its global ServiceNow platform.

This is an exciting opportunity for an experienced architecture professional to provide end-to-end design leadership for a new global ServiceNow instance, drive the delivery of new platform capabilities, and establish architectural standards across a complex, enterprise-scale environment.

If you have deep ServiceNow architecture expertise and enjoy translating complex business requirements into secure, scalable, and sustainable technology solutions, we’d love to hear from you.

The Role

As Senior ServiceNow Solution Architect, you’ll act as the architecture and design authority across key initiatives, collaborating with business stakeholders, enterprise architecture, security, data, integration, engineering teams, and delivery partners.

You’ll ensure solutions align with business objectives and enterprise standards while maximising the use of ServiceNow’s out-of-the-box capabilities and protecting long-term platform health.

Key Responsibilities

• Own end-to-end solution architecture, from discovery and option assessment through design, implementation, testing, deployment, and transition to operations.
• Develop architecture blueprints, solution designs, data models, integration specifications, and architecture decision records.
• Define and govern platform architecture principles, reusable design patterns, development standards, security controls, and technical guardrails.
• Design scalable, secure, resilient, and upgrade-friendly solutions, minimising unnecessary customisation and technical debt.
• Architect enterprise integrations using APIs, IntegrationHub, MID Servers, identity and access controls, and established integration patterns.
• Lead CMDB and CSDM-aligned architecture, including service modelling, data quality, ownership, reconciliation, and governance.
• Facilitate architecture workshops and design reviews, evaluating solution options, risks, trade-offs, and technical dependencies.
• Provide technical direction to developers and implementation partners, ensuring delivered solutions adhere to approved architecture.
• Address non-functional requirements, including performance, availability, security, privacy, compliance, disaster recovery, and operational supportability.
• Maintain current-state and target-state architecture documentation and support release, upgrade, and operational-readiness planning.
• Advise senior stakeholders and mentor architects, developers, product teams, and delivery partners.

What We’re Looking For

• Extensive experience delivering complex, enterprise-scale ServiceNow solutions in a Solution Architect, Technical Architect, or Platform Architect capacity.
• Deep understanding of ServiceNow platform architecture, data and security models, scoped applications, integrations, configuration, customisation, and upgrade management.
• Proven ability to develop and communicate architecture blueprints, technical roadmaps, governance standards, and design decisions.
• Strong knowledge of CMDB, CSDM, service modelling, data governance, platform security, identity and access management, and operational support.
• Experience leading technical design reviews, managing architectural risks, resolving complex challenges, and guiding engineering teams and implementation partners.
• A solid understanding of enterprise architecture principles, ITIL, Agile delivery, the software development lifecycle, testing, and release management.
• Excellent stakeholder management, communication, facilitation, and problem-solving skills.

Qualifications & Certifications

• Bachelor’s degree in Information Technology, Systems Engineering, Software Engineering, Cybersecurity, or a related discipline.
• ServiceNow Certified System Administrator and relevant Certified Implementation Specialist certifications.
• Certified Application Developer certification is desirable.
• Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials would be a significant advantage.

Why Consider This Opportunity?

• Take architectural ownership of a global, enterprise-scale ServiceNow platform.
• Influence platform strategy, design standards, and long-term technology direction.
• Work across complex business and technology domains with senior stakeholders.
• Help shape scalable, secure, and sustainable digital service capabilities.
• Join a high-impact initiative offering the opportunity to influence architecture at scale.

Permanent Role. Salary dependent on candidate experience. Benefits: Annual Bonus Scheme. Contributory Pension. Private Medical Insurance. Life Assurance & Long-Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Relocation package. Continuous Learning & Development. Access to extensive training & certification resources. Lunch & Learn sessions. Additional perks including company discounts, on-site parking, and bike-to-work scheme

Based in Letterkenny, Co. Donegal. Hybrid (3 days onsite per week). Candidates must be eligible to work in Ireland/EU.

For more information, please contact David Coyle at 01 635 1748 or email david@methodius.com