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ServiceTitan Dispatch Operations Specialist - Freelance, Remote

Magic, Inc
Posted 3 hours ago
PhilippinesRemote$7/hrOperations & Admin
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About the Client
Our client is a premier commercial repair company based in Denver Metro, Colorado, specializing in HVAC, cold-side and hot-side kitchen equipment, ice machines, and specialty appliances. They service well-known restaurants, grocery stores, and other marquee businesses across the region, and pride themselves on delivering a "white glove," solution-oriented customer experience. The company is growing and values long-lasting relationships with employees, customers, and vendors alike.

Why does this role exist?
When equipment breaks down for a restaurant or grocery store, every minute of downtime matters — and this role exists to make sure customers get a fast, clear, and calm response every time. The Dispatch Operations Specialist is the critical link between customers and field technicians: receiving work orders, routing them to the right technician through the company's field management software, and keeping everyone updated as schedules shift throughout the day. This person is hired to protect the company's reputation for responsiveness, ensuring no customer request or technician update falls through the cracks, even when the day gets unpredictable.

The Impact you’ll make

Dispatch & Scheduling
  • Dispatch customer work orders to technicians' job boards using ServiceTitan (or similar field management software)
  • Efficiently re-route schedules throughout the day as urgent or same-day jobs come in
  • Coordinate rotational emergency/on-call coverage as needed
Customer & Technician Communication
  • Communicate work order details and expectations clearly to both customers and technicians
  • Follow up with customers on arrival times and resolve scheduling conflicts proactively
  • Follow up with technicians to confirm jobs and notes are completed in the field management system
Administrative & Data Accuracy
  • Enter billing notes accurately into the field management system
  • Look up and enter parts or equipment information as needed
  • Maintain clean, organized, and up-to-date records for each work order
Relationship & Business Support
  • Build strong working relationships with customers and technicians
  • Support broader business needs as they arise, which may include inventory/pricing input, office or warehouse organization, or sub-contractor coordination
  • Represent the company's "white glove" standard in every interaction

Skills, Knowledge and Expertise

Required:
  • 2+ years of dispatching, scheduling, or customer service experience in commercial HVAC or food service equipment repair — or comparable experience in the residential space
  • Hands-on scheduling experience with field management software (ServiceTitan, mHelpDesk, Service Fusion, Field Edge, Housecall Pro, Jobber, or similar)
  • Excellent English communication skills, written and verbal
  • Proficiency with Google Suite and comfort navigating computer, tablet, and smartphone-based technology

Your superpowers are...
  • Technical:
    • Working knowledge of field management/dispatch software (ServiceTitan strongly preferred)
    • Strong data entry accuracy, especially for billing and parts/equipment records
    • Comfortable multitasking across multiple communication channels and live schedule changes
    • Proficient in Google Suite and general office technology
  • Soft skills / traits:
    • Calm and courteous under pressure, even when the day gets hectic
    • Highly dependable and self-sufficient, able to follow through with little to no supervision
    • Sharp attention to detail and organization
    • Natural relationship-builder with both customers and technicians
    • Clear, confident communicator who can de-escalate and problem-solve in the moment
WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home
You should apply if...
  • You genuinely enjoy being the person who keeps a fast-moving day organized — juggling schedule changes, customer questions, and technician updates without losing your calm.
  • You take pride in being dependable, the kind of person a team can hand something to and trust it'll get handled right, without needing to check in.
  • You're comfortable being busy, you like solving problems on the spot, and you understand that a customer's trust is built in how quickly and clearly you respond when something goes wrong.

What to expect...

Work Setup:
  • Remote position
  • Must have a reliable internet connection and a quiet workspace
  • Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
  • 40 hours per week
  • 7:00 AM–3:00 PM MST or 9:00 AM–5:00 PM MST
Compensation:
  • $7 per hour
  • No benefits package included

Benefits



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