Servicing Manager Financial Services / Banking

Pay: $102,000.00 - $116,000.00 per year Job description: Servicing Manager Position Type: Full-Time, Direct Hire Work Model: Hybrid / Work-From-Home Eligible Location: Grand Blanc / Flint, MI Area Pay Range: $102,000 - $116,000 / year Job Overview PrideStaff is seeking an experienced, growth-oriented Servicing Manager on behalf of a leading regional financial institution in Mid-Michigan. In this key leadership role, you will oversee all post-funding loan servicing operations for both consumer and residential real estate portfolios. You will lead, mentor, and empower a high-performing servicing team while driving operational efficiency, ensuring regulatory compliance (including HMDA), and maintaining an exceptional end-to-end member experience. The ideal candidate combines strong technical expertise in real estate and collateralized consumer loan servicing with a passion for team development and continuous process improvement. Key Responsibilities Loan Servicing Leadership: Oversee comprehensive consumer and residential real estate loan servicing operations, including payment processing, post-funding tasks, and escrow administration (taxes and insurance). Lien Perfection & Collateral Management: Ensure accurate, compliant, and timely handling of collateralized consumer loan titles (Auto, Boat, RV, HELOCs, and Fixed Second Mortgages) and lien releases in accordance with state regulations. Regulatory Compliance & Reporting: Direct Home Mortgage Disclosure Act (HMDA) compliance and reporting; oversee annual escrow analyses, private mortgage insurance (PMI) removals, subordinations, and loan modifications. Team Development & Mentorship: Manage workload distribution, workflow prioritization, and team performance. Lead cross-training and professional development initiatives to foster department growth and succession planning. System Optimization & Vendor Relations: Evaluate and optimize loan servicing software and core operating systems; manage third-party vendor relationships and billings to maintain high service standards and cost efficiencies. Budgeting & Escalations: Prepare and manage the annual departmental operating budget. Resolve complex or escalated loan servicing inquiries to deliver positive resolutions. Qualifications & Requirements Education: Bachelor’s degree required. Experience: Minimum 5 years of direct experience across all facets of real estate loan servicing. 3 to 5 years of proven management or supervisory experience required. Direct experience with consumer loan lien perfection (Auto, HELOC, etc.) strongly preferred. Compliance & Technical Knowledge: Working knowledge of HMDA compliance, secondary market guidelines, PMI requirements, and federal/state mortgage regulations. Key Attributes: Excellent written and verbal communication skills, strong analytical and conflict-resolution abilities, and a collaborative, team-oriented leadership style. Special Requirements: Must be 100% bondable. Benefits: 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Do you have at least 5 years of direct experience in residential real estate loan servicing, including managing escrow administration, annual escrow analyses, and HMDA compliance/reporting? What experience do you have overseeing collateralized consumer loan lien perfection (e.g., Auto titles, RVs, HELOCs, second mortgages) and managing lien releases in compliance with state regulations? How many years of direct management or supervisory experience do you have leading a loan servicing team, and how have you handled workload distribution and team cross-training in your previous roles? Work Location: Hybrid remote in Grand Blanc, MI 48439 Compensation / Pay Rate (Up to): $102.00 - $116.00