Settlements Senior Analyst

Responsibilities:

• Validate, record, and process cash, income, and investment-related transactions in the General Account books and records based on email instructions, bank statements, and duly authorized instructions from regional and head offices.

• Execute wire payments and foreign exchange transactions through custodial banking portals to support timely settlements, payments, and fund transfers.

• Process liquidity pool transactions, late money movements, custody fees, and other miscellaneous charges in custodial platforms and accurately reflect the activity in the company books and records.

• Complete intraday call-up activities to support accurate cash projections and adequate funding availability for the Treasury team.

• Investigate cash breaks and processing discrepancies, coordinate resolution with custodial banks and regional or head offices and communicate time-sensitive issues and impacts to relevant stakeholders.

• Monitor shared group mailboxes, triage requests, and provide accurate and timely responses regarding transaction status, accuracy, and completion for assigned portfolios.

• Maintain compliance with SOX requirements, approved signature controls, internal policies, and standard operating procedures, including complete supporting documentation and proper reviewer or approver routing.

• Provide functional coaching, onboarding support, knowledge transfer, professional guidance, and task coordination for team members while contributing to process improvements, UAT, projects, small workstreams, and ad hoc assignments.

Accountabilities (Individual / Shared):

Individual Accountabilities:

• Accuracy, completeness, and timeliness of assigned cash, income, wire, foreign exchange, liquidity pool, custody fee, and other money-movement activities.

• Validation of transaction details and authenticity of instructions against approved signature lists for Asia and North America offices.

• Timely investigation, correction, escalation, communication, and documentation of assigned cash breaks and processing exceptions.

• Consistent adherence to SOX controls, operating procedures, quality standards, approval requirements, and service deadlines.

• Effective monitoring, triage, and resolution of requests received through shared group mailboxes.

• Quality and completeness of supporting documentation submitted to designated reviewers or approvers.

Key Shared Accountabilities:

• With Cash Settlements colleagues, maintain reliable daily cash processing, settlement support, cash projections, and books-and-records integrity across Asia and North America portfolios.

• With Treasury, portfolio managers, local offices, Reconciliations, custodial banks, and related investment teams, resolve cash and settlement issues and manage stakeholder expectations.

• With managers and project partners, improve processes and controls, update SOPs, complete UAT, and support operational initiatives and small workstreams.

• With trainers and team members, strengthen onboarding, cross-training, knowledge continuity, functional capability, and overall work quality.

Problems/Challenges:

• Managing high-volume, time-sensitive cash and income activity while maintaining accuracy, meeting cut-off times, and supporting adequate funding.

• Resolving complex cash breaks or payment discrepancies where information may be incomplete or requires coordination across regions, custodians, and internal teams.

• Balancing daily processing priorities with intraday call-ups, mailbox inquiries, stakeholder escalations, documentation updates, UAT, projects, and ad hoc assignments.

• Adapting to changes in custodial practices, systems, procedures, and controls while maintaining SOX compliance and the integrity of investment records.

• Applying experience and judgment to escalated issues, providing professional guidance, and seeking manager or subject matter expert support when an exception falls outside established procedures or authority.

Position Dimensions (Organizational Impact):

• Job level: Career Band 4

• Geographic coverage: General Account portfolios and stakeholders across 2 primary regions, Asia and North America

• Schedule: 5-day night shift, Monday to Friday, 8:00 p.m. to 5:00 a.m. PHT

• Primary location: Quezon City, Philippines

• Hybrid Work Set-up: 3 days at the office, 2 days remote

• People leadership: 0 direct reports specified; the role provides coaching, professional guidance, and task coordination to less experienced team members

• Organizational contribution: May contribute to projects or workstreams and support the resolution of escalated operational matters

• Transaction volumes, number of customers supported, and financial or budget impact: To be confirmed by the business

Role requirements:

Functional / Product Knowledge

Must Have:

• At least 2-3 years of experience in a securities and investment environment

• Working knowledge of cash settlements, income processing, wire payments, foreign exchange, liquidity pools, custody fees, intraday cash activities, and General Account books and records

• Understanding of end-to-end cash flows, cash projections, reconciliations, custodial processes, and dependencies across investment teams

Nice to Have:

• Experience supporting both Asia and North America investment operations

• Working knowledge of Treasury, Reconciliations, portfolio management, and related investment operations processes

Risk & Control Knowledge

Must Have:

• Demonstrated ability to operate within SOX requirements, internal controls, approved procedures, signature-verification requirements, and reviewer or approver controls

• Ability to identify, escalate, investigate, and resolve operational risk, payment, cash-break, and data-integrity issues

Nice to Have:

• Experience supporting audits, control enhancements, remediation activities, or procedure updates in a regulated financial services environment

Systems & Technology

Must Have:

• Proficiency in Microsoft Office applications, particularly Excel

• Ability to work across multiple custodial banking portals and investment, accounting, reconciliation, and reporting systems

Nice to Have:

• Proficiency in Bloomberg, Aladdin, Power BI, or Power Apps

• Knowledge of Excel macros or VBA

Data & Digital Literacy

Must Have:

• Ability to review and validate cash and transaction data, interpret bank statements and reconciliation outputs, and maintain accurate financial, accounting, and reporting records

• Strong attention to detail and the ability to use technology effectively in daily operations

• undefined

• Experience supporting automation, dashboarding, digitization, system enhancements, or operational transformation initiatives

Problem Solving & Analytical Skills

Must Have:

• Strong conceptual, diagnostic, analytical, and problem-solving skills

• Ability to investigate discrepancies, identify root causes, implement practical corrections, and exercise sound judgment

• Ability to assess solutions using data, experience, policies, precedents, and control considerations

Nice to Have:

• Experience identifying or leading process improvements that enhance efficiency, quality, service, or control effectiveness

Stakeholder Management

Must Have:

• Excellent written and verbal English communication skills

• Strong interpersonal skills and the ability to collaborate effectively across cultures, functions, regions, and external service providers

• Ability to manage inquiries, escalations, and stakeholder expectations in a timely and professional manner

Nice to Have:

• Experience supporting local offices, Treasury, portfolio-related stakeholders, custodial banks, vendors, or senior leaders in a matrix organization

Leadership & Behavioral Competencies

Must Have:

• Strong ownership, accountability, initiative, teamwork, adaptability, and execution focus

• Ability to work independently, manage competing priorities, and deliver accurately in a deadline-oriented environment

• Ability to provide professional guidance, coordinate work, and support the development of less experienced team members

• Commitment to quality, continuous learning, customer service, and operational excellence

Nice to Have:

• Experience as a subject matter resource, coach, mentor, trainer, project contributor or workstream participant

Education & Experience

Must Have:

• Bachelor's degree in Finance, Business Management, Management Accounting, Economics, or a related business discipline

• At least 2-3 years of relevant experience in securities, investments, cash settlements, or financial-services operations

Nice to Have:

• Relevant professional certification or additional training in investment operations, treasury, project management, process improvement, data, or automation

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid

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