SFCC/SFMC-L2 Analyst

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As an SFCC/SFMC-L2 Analyst , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2 + years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role & Responsibilities Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3 Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns) Maintain knowledge base articles documenting known errors, workarounds and resolution steps Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g. account creation, back-in-stock, newsletter subscription flows) Must have To be considered for this role, you must meet the following essential qualifications: Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management Experience with Business Manager administration, configuration and log analysis Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3) Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment Good written and spoken English Nice to Have Salesforce B2C Commerce Cloud Developer or Business Practitioner certification Exposure to headless/composable storefront implementations Experience supporting multi-country or cross-border eCommerce sites Experience in retail or luxury goods eCommerce environments If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits This is a Fulltime position based in Bangalore . Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country-dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. Your application process Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com . We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.