SFMC Core-L3 Analyst

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As an SFMC Core-L3 Analyst , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4 + years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role & Responsibilities Own complex, escalated incidents from L2, performing deep functional and configuration-level root cause analysis (flows, validation rules, sharing/security model, integration configuration) Diagnose issues across the wider ecosystem: interactions between Sales/Service/Experience Cloud and ERP, POS, PIM/DAM, OMS, payment providers and the integration/middleware layer Analyze Apex, Lightning Web Component and Flow logs and debug output to identify root cause without personally developing code fixes; translate findings into precise requirements for development teams Lead impact analysis for evolutions and change requests (typically under 10 person-days), including consistency with the validated roadmap and cross-system dependencies, and provide costing input Validate fixes and enhancements delivered by development teams through functional/technical documentation review, UAT support and regression checks Maintain and evolve platform configuration: user/profile/permission model, automation (Flow), page layouts, record types, reports and dashboards Support sandbox refresh activities, release management and deployment validation Contribute to and maintain technical/functional documentation and the knowledge base Participate in Agile ceremonies (sprint planning, backlog refinement, demos) and problem management reviews Act as a functional escalation point during critical/high-priority incidents, including on-call support during special commercial events where required Ensure security and compliance requirements (data privacy, access management) are respected in all support activities Must have To be considered for this role, you must meet the following essential qualifications: Strong hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud and Experience Cloud Solid understanding of Apex, Lightning Web Components, Flow and platform events, sufficient to analyze logs and diagnose complex issues (this role does not require producing custom code) Experience with integration architectures involving middleware platforms and REST/SOAP/platform-event based integrations Strong incident and problem management experience in an ITSM-driven environment Ability to perform impact analysis across a multi-system ecosystem and produce clear functional/technical specifications for developers Experience with data privacy and security operational requirements (access management, sharing model, right-to-be-forgotten processes) Excellent stakeholder communication and documentation skills Nice to Have Salesforce Advanced Administrator, Platform App Builder, or Service Cloud/Sales Cloud Consultant certification Experience coordinating with distributed or nearshore/offshore development teams Exposure to Agile delivery frameworks (Scrum/Kanban) Experience in retail, luxury goods or omnichannel CRM environments If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits This is a Fulltime position based in Bangalore . Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country-dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. Your application process Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com . We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.