Shared Services Contact Center Specialist

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary We’re looking for a dedicated and resourceful Shared Services Contact Center Specialist to join our Shared Services Team. This team serves as a key connection point for our providers, delivering high-quality support across both Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained to manage inquiries from both areas, ensuring providers receive timely, consistent, and knowledgeable assistance across a variety of topics. Essential Duties & Responsibilities As a Shared Services Contact Center Specialist, you’ll handle inbound calls, chats, emails, and faxes from healthcare providers, helping resolve questions related to authorizations, claims, and general provider services. You’ll document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up. You’ll also guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal. Using empathy, critical thinking, and attention to detail, you’ll make sure providers get the answers they need—so they can stay focused on delivering quality care. Your day-to-day work may include: Responding to provider inquiries with professionalism and accuracy Researching and resolving claim and payment questions Assisting with provider enrollment and credentialing status updates Verifying eligibility and benefits Supporting network participation inquiries Troubleshooting technical issues within the provider portal Documenting and tracking interactions to ensure quality and compliance Qualifications High school diploma or equivalent (required) 2+ years of experience in a healthcare contact center or customer service role Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred Strong verbal and written communication skills Ability to navigate multiple systems and databases accurately Excellent organization, time management, and follow-through skills Independent problem-solving and decision-making ability We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.