Shipboard QA & Support Analyst

Shipboard QA & Support Analyst Req number: R8382 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Shipboard QA & Support Analyst – Cruise Systems ready to take us to the next level! If you have expertise in IT hardware/software systems, QA methodology, and maritime environments, and are looking for your next career move, apply now. Job Description We are looking for a Shipboard QA & Support Analyst to conduct QA testing, documentation, and troubleshooting of shipboard IT systems. This position will be Full-Time and Remote that requires 90% Travel Onboard. What You’ll Do Travel to cruise ships (in-service or in dry dock) to conduct on-site QA testing and certification of hardware and software installations Write and maintain clear technical documentation describing how systems should function, be configured, and be maintained Survey and evaluate various software products and platforms deployed across the fleet for functionality, performance, and compliance Identify, document, and coordinate troubleshooting or triage efforts for systems that are underperforming or malfunctioning Coordinate with specialized internal teams to deploy to ships for incident response when critical systems go down Serve as an on-site technical point of contact between shipboard staff and shoreside IT/engineering teams Provide detailed trip reports and QA findings to stakeholders after each site visit During non-travel periods, support the Application Support team with remote troubleshooting of shipboard software systems What You'll Need Required: 2–4 years of experience as a Product Engineer, Assistant IT Manager, or similar technical role, ideally with prior shipboard/maritime experience Strong working knowledge of IT hardware and software systems, networking fundamentals, and troubleshooting methodology Exceptional written communication skills — able to produce clear, structured, and professional documentation Fluent in English (written and spoken); additional languages are a plus Comfortable working independently in dynamic, sometimes remote environments (at sea, in port, or in dry dock) Willing and able to travel frequently, including trips of 2–3 weeks at a time, on short notice, to destinations worldwide Strong interpersonal skills to coordinate effectively across shipboard crew, IT teams, and vendors Detail-oriented with a QA mindset — able to identify gaps between expected and actual system behavior Preferred: Familiarity with maritime or cruise industry IT systems and standards Experience with incident response coordination in high-pressure environments Physical Demands Ability to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.