Shop Your Way - Partner Success Manager

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? If yes, then we want to hear from you at Shop Your Way SYW Overview Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth. Key Highlights include: ● Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor ● Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio ● Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”) ● Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business ● A sizable (9 million active) yet hyper local member base of active shoppers ● A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs ● A multi-tender, proprietary “wallet” with rewards, gift cards, and credit ● Platform can be white-labeled and quickly integrated into existing retail and loyalty systems https://business.syw.com/ Pay Your Way: Payments as a Service Pay Your Way (“PYW”) – a business unit, B2B(2C) product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter. We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Our existing partnerships with clients such as Citibank, Raise.com , and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come. Role Summary: Manager, Partner/Client Success The PYW Credit-as-a-Service team is looking for a Manager of Partner/Client Success , who can be a foundational asset to the Business team. This role is designed to provide account level support to partners as our ecosystem expands. Key Responsibilities: As a Client Success/Account Manager, you will be responsible for developing strong relationships with your clients, deeply understanding your clients credit objectives, creating and executing on strategic business plans to achieve those objectives, and ultimately maximizing the business opportunity for your clients and PYW. You will partner with Sales and Sales Operations to deliver effectively and efficiently on business plans and performance solutions. Client growth and retention will be key performance indicators of your role. Strive for client retention through identifying their needs and work to establish strong relationships with them. Prove value to our clients by proactively and consistently demonstrating the value and benefits of partnering with PYW through compelling stories and actionable data, insights, and ensuring the relationship is viewed by the client as indispensable and irreplaceable. Gain a deep understanding of our clients’ business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map. You Are: Someone who builds strong customer relationships and delivers customer-centric solutions. Highly motivated and passionate in driving results for your clients. Able to understand client business goals and translate them into successful customer-centric campaign strategies. Sales-oriented with strong negotiation and influencing skills that can be used internally and externally to achieve your KPIs. Analytically minded and a strategic and creative thinker who understands business problems, can identify opportunities, and can effectively speak to and understand relevant data and trends. Experience And Education: Bachelor's Degree 3+ years of account management experience, managing high value relationships, driving strategic learning agendas, and owning client relationships & communication. Compelling data-backed storytelling and recommendations and experience managing forecasts and achieving goals.