Site Reliability Engineer

WebBeds is one of the world’s largest accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products cover our full business needs, from distribution APIs, payment integrations, SAP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 request per second, each one with tens or hundreds of hotels. And those numbers are growing every year.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our customers. This translates to the use of latest .NET Core versions, K8S, microservices architecture, multiple clouds, CI/CD pipelines, automated testing or great monitoring and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn but are encouraged by new ideas and fresh thinking that you will bring with you.

What you will do on your journey with WebBeds.

As a Site Reliability Engineer, you will play a key role in ensuring the availability, performance and reliability of our technology platforms and applications. Working across development and infrastructure teams, you will monitor and support production environments, troubleshoot complex issues and drive improvements through automation, better monitoring and modern engineering practices.

This role requires someone proactive and curious, who enjoys getting to the root of problems, takes ownership of challenges and can balance keeping critical systems running with making them better for the future.

WebBeds is one of the world's fastest growing providers of accommodation distribution services to the travel industry, and our technology sits at the heart of it, from distribution APIs and payment integrations to ERP integrations, data platforms and user interfaces. Our search API handles peaks of more than 50,000 requests per second, each covering tens or hundreds of hotels. You will work closely with software engineers, infrastructure teams and colleagues across our global technology organisation, many of whom work remotely in different countries and time zones. Our teams have the freedom to explore new technologies, challenge existing approaches and find creative solutions, working across both established systems and modern cloud platforms to help shape how we build, operate and support our services.

In this role you will:

Key responsibilities

• Modernise legacy applications: work with legacy applications and help transform them into modern technology.
• Run the production environment: monitor availability and system health, and keep critical applications and services running to minimise downtime.
• Build platform systems: build software and systems to manage platform infrastructure and applications.
• Improve reliability and delivery: improve the reliability, quality and time-to-market of our software solutions, balancing feature development speed and reliability with well-defined service level objectives.
• Measure and optimise performance: gather and analyse metrics from operating systems and applications to support performance tuning and fault finding, pushing our capabilities forward, getting ahead of customer needs and constantly innovating to improve.
• Provide operational support: act as primary operational support and engineering for multiple software applications.
• Partner with development teams: improve services through rigorous testing and release procedures, working closely with developers, especially when issues arise, to help with troubleshooting and provide consultation and prevention.
• Contribute to design and planning: take part in system design consulting, platform management and capacity planning.
• Automate for sustainability: create sustainable systems and services through automation and uplifts.
• Collaborate across teams: work with the full IT department and the wider business, as required, to align on systems support and processes.

The skills we would love to see in your suitcase!

• Ideally around 3 years of experience in a Site Reliability Engineer capacity.
• A bachelor's degree in computer science or another highly technical or scientific discipline (nice to have, but not essential).
• Code experience in one of the following languages: Go, C, C++, Rust or Python (other languages will be considered based on experience).
• Knowledge of cloud infrastructure in Amazon Web Services, Google Cloud or Azure.
• Experience using the Linux operating system.
• Experience using containers (Docker, containerd), Kubernetes and popular tools within the ecosystem, like ArgoCD, with proficiency in networking gateways, NAT, routing tables, firewalls, etc.
• A proactive approach to spotting problems, areas for improvement and performance bottlenecks.
• An eagerness to learn, develop and constantly improve, with a flexible mindset and approach to technology.
• A core interest in the travel industry, with a passion for technology (travel industry experience is not nec
• essary).

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds.​

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WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public.​

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WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service.​

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Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. ​

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Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.​

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