SLSNZ - Support Lead Southern - Christchurch Based

SLSNZ - Support Lead Southern - Christchurch Based

Fixed Term to 31 March 2027 | $32.50 per hour | Location - Christchurch Based

Position Purpose

The Support Lead provides operational support across Surf Life Saving New Zealand’s Sport and Lifesaving portfolios during the summer season in our Southern Region.

Working closely with regional team members, clubs and volunteers, this role supports the planning, coordination and delivery of programmes, events and operational activities, helping us deliver quality support and experiences this season.

Key Accountabilities

As a Support Lead you’ll be working across a range of SLSNZ’s activities including:

Sport & Lifesaving Delivery

• Support delivery of regional sport and lifesaving programmes and events.

• Assist with preparation, planning and coordination of events, competitions, training and development activities.

• Provide logistical, compliance and administrative support across both portfolios.

• Co-ordinate communications with clubs, volunteers and members.

• Maintain programme and event records and reporting requirements.

• Assist SLSNZ to ensure that participants and stakeholders expectations are met and where possible exceeded

Equipment Logistics Management

• Manage the resources required to deliver local events including logistics of equipment and infrastructure tasks, to ensure we have what is needed on the day.

• Manage the safe and effective transportation of equipment, including pack in, set-up and pack-out of event infrastructure.

• Work with the SLSNZ commercial team on delivery of event signage etc for sponsors and commercial partners if required

Club & Member Support

• Assist clubs to access resources, information and systems.

• Help strengthen club engagement and member experiences.

• Relationship Management

• Build positive relationships with clubs, volunteers and stakeholders.

• Work collaboratively across regional teams.

• Promote SLSNZ values and a service-focused culture.

Continuous Improvement

• Identify opportunities to improve processes and delivery.

• Contribute to reporting, reviews and lessons learned.

• Support consistent and efficient ways of working.

Leadership Capabilities

• Customer Service: Provides clear, responsive and helpful support that makes processes easier
  to navigate.

• Accuracy & Judgement: Maintains reliable records, checks detail carefully and escalates
  decisions appropriately.

• Planning & Organisation: Manages multiple workflows, priorities and deadlines in a structured and dependable way.

• Relationships & Collaboration: Builds trust and works constructively with members, volunteers, clubs and staff.

• Continuous Improvement: Uses feedback, data and recurring issues to simplify and strengthen administrative systems.

• Living Kawa Tātaki: Works with integrity, respect, collaboration, wellbeing and fun.

What Success Looks Like

Success in this role will be demonstrated by:

• Regional sport and lifesaving programmes delivered successfully.

• Strong support provided to clubs and volunteers.

• Well-organised and professionally delivered events and activities.

• Positive member and stakeholder feedback.

• Effective coordination that enables managers to focus on strategic priorities.

• Strong collaboration between sport, club development and lifesaving portfolios.

• SLSNZ values and Kawa Tātaki are consistently demonstrated.

Experience & Qualifications

Essential

• Experience in programme, event or project coordination.

• Strong organisational and administration skills.

• Excellent communication and relationship management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Full New Zealand Driver Licence.

Highly Desirable

• Experience working with volunteers, clubs or community organisations desirable.

• Surf Life Saving experience or knowledge advantageous.

• Experience supporting operational systems and technology platforms.

Key Relationships

Internal: Sport Operations Lead’s, Lifesaving Manages, Lifesaving Support Leads, Club Health Leads, Commercial Team, SLSNZ Staff, Volunteer Committees.

External: Clubs, Members, Volunteers, Officials, Coaches, Athletes, Councils, Sponsors and Community Stakeholders.

Why Join Us

At Surf Life Saving New Zealand, people are at the heart of everything we do. We support our clubs, volunteers, communities and each other through our Kawa Tātaki:

Collaboration - working together to achieve more

Integrity - doing what’s right

Respect - valuing people and perspectives

Wellbeing - caring for ourselves and others

Fun - enjoying the journey

You’ll join a purpose-driven organisation committed to a vision that no one drowns at the beach in Aotearoa New Zealand, and a nationally connected team focused on extending the reach and impact of community water-safety education.

Sound Like You?

Apply now and help grow the reach and impact of water-safety education across Aotearoa New Zealand. For more information, contact Stu Bryce stu.bryce@surflifesaving.org.nz