SmartCare Advisor – UKG Pro (WFM)

Description We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro Workforce Management (WFM) . This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes. You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro WFM environment, while proactively identifying opportunities for improvement across timekeeping, scheduling, accruals, attendance, and workforce management processes. This is a client-facing, consultative role suited for someone who knows UKG Pro WFM inside out and can confidently translate system capabilities into business value. Key Responsibilities Client Partnership & Advisory Serve as the primary post-implementation partner for assigned clients Lead regular client touchpoints to review system performance, gaps, and optimization opportunities Build strong client relationships and drive overall customer satisfaction Facilitate consultative discussions on workforce management best practices and system utilization System Optimization & Configuration Perform configuration updates and enhancements within UKG Pro WFM Analyze system performance and recommend improvements Support configuration and optimization of Timekeeping, Scheduling, Accruals, Attendance, Activities, and related WFM modules Apply testing methodologies for system updates, enhancements, and M&A activities Issue Resolution & Support Manage and triage client inquiries, ensuring timely resolution or escalation Troubleshoot system-related issues and provide clear, actionable solutions Maintain a proactive approach to identifying and resolving risks Delivery & Execution Meet timelines aligned with key deliverables and client expectations Create documentation, templates, and client-facing materials Support knowledge transfer for both internal teams and clients Collaboration & Internal Contribution Act as a Subject Matter Expert (SME) for UKG Pro WFM Contribute to internal process improvements and team knowledge sharing Participate in team trainings and lead at least one session annually Support a collaborative, high-performance team environment Required Qualifications 3+ years of hands-on experience with UKG Pro Workforce Management (WFM) Experience in consulting, implementation, configuration, or support roles Minimum of 5–10 full-cycle implementations or equivalent system exposure Strong knowledge of: Timekeeping and attendance Scheduling Accruals and leave management Workforce management processes System testing methodologies Proven ability to manage multiple clients or priorities in a fast-paced environment Strong analytical and problem-solving skills Excellent communication skills (client-facing is a must) Certifications UKG Pro WFM Certification (required) Preferred Qualifications (Nice-to-Have) Experience with: Advanced Scheduling Activities, Analytics, or Reporting Workforce Integrations Exposure to US or Canadian workforce management environments (either is fine, both not required) Ideal Candidate Profile You’re not just clicking around UKG Pro WFM —you actually understand how workforce management processes should work and how to make the system support them. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time. Why Align HCM? Impact: Help organizations simplify pay and HR processes for thousands of employees. Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise. Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere. Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together. Variety: Every client is different—no two implementations are the same. Benefits Remote-first work environment with long-term WFH setup Company-issued equipment + home office setup allowance Competitive compensation package including 13th month pay, night differential, annual performance bonus and Christmas bonus Enjoy Day 1 Platinum HMO coverage plus Gold-level HMO coverage for up to 2 dependents at no additional cost Paid time off, PH holidays, and sick leave to support work-life balance Ongoing learning and development opportunities Collaborative and people-first culture where your ideas and growth matters Schedule: This is an overnight role (PH time) working Monday–Friday during Eastern Time Zone business hours (PHT –12 hours) . No weekends or overtime required. Compensation: Final offer will be based on experience and qualifications. Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique. We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Click here to learn more about Align HCM