SME - Global HR Operation

About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Ramboll in India Ramboll has more than 1800+ experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. Lead the delivery of end-to-end employee lifecycle processes, including hiring, employee changes, transfers, promotions, separations, and other HR administrative activities for countries transitioned to the HR Service Centre or without a local HR function. Assess, identify, and develop opportunities to expand HR service offerings to additional countries and business units. Serve as the primary point of contact for Country HR teams, proactively managing escalations, resolving complex issues, and driving effective issue mitigation. Lead and contribute to HR transformation, process improvement, and global HR projects across the HR Service Centre and broader organisation. Oversee the successful transition of HR processes into the HR Service Centre, ensuring complete scope coverage, knowledge transfer, and operational readiness. Develop, review, and maintain standard operating procedures (SOPs), process maps, work instructions, and supporting documentation aligned with agreed scope and governance standards. Collaborate with Country HR Operations Leads, Regional HR Leaders, and HR Service Centre leadership to validate documentation, ensure process compliance, and implement continuous improvements. Design, develop, and maintain user-friendly training materials, including quick reference guides, step-by-step process documentation, and knowledge articles for employees, managers, and HR teams. Create and deliver engaging learning content, including video-based training modules and quick guides, to support team capability building and knowledge retention. Lead regular governance meetings, including weekly and monthly operational reviews with Country HR teams, key stakeholders, and HR Service Centre leadership to provide updates, address risks, and drive continuous improvement initiatives. Provide day-to-day leadership, coaching, and performance management for the HR Operations team, ensuring high-quality service delivery, employee development, and team engagement. Plan and manage workload distribution, resource allocation, and capacity planning to ensure optimal productivity and achievement of service level agreements (SLAs). Foster strong working relationships with internal stakeholders and customers by promoting collaboration, proactively gathering feedback, and driving continuous service excellence and customer satisfaction. Develop, analyse, and present operational dashboards and key performance indicators (KPIs) to monitor HR Operations performance, identify trends, support decision-making, and drive continuous improvement across all supported countries. Ideally having experience with Workday or other HRIS application and from international, multi-cultural organisations. Leadership potential to act as team lead for a smaller team Solid collaboration skills interacting with multiple stakeholders at all levels of the organisation to deliver value from HR information Business understanding of HR processes end-to-end. More than 6-10 years of experience of HR Shared services. Knowledge of any HR tool (Workday, PeopleSoft, Oracle, SAP or similar). What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are. Never be short of inspiration from colleagues, clients, and projects. The long-term thinking of a foundation-owned company Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential. Equality, diversity, and inclusion are at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. All your information will be kept confidential according to EEO guidelines. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application.