SMS Product Manager – Africa

SMS Product Manager – Africa

Identidad Tech · Remote (Africa) · Contract

Do you know why a route into a specific African market keeps failing quality checks — and exactly which carrier relationship needs to change to fix it?

At Identidad Tech, we've spent over 25 years building telecom infrastructure for carriers and enterprises worldwide — Voice, SMS, Cloud Numbering, and Managed Services — from two hubs in Miami and Bogotá. We move billions of messages and minutes a year through markets most providers only reach through intermediaries, or don't reach at all. Africa is one of those markets, and right now, it's a blank page: no legacy playbook, no existing team to inherit from. You'd be the one writing it.

What you'll do

• Define and execute Identidad's SMS/A2P product strategy and roadmap for Africa — from scratch.
• Source, negotiate, and manage carrier relationships across the continent — pricing, capacity, and commercial terms that directly shape our routing.
• Chase down quality issues and cost inefficiencies across your vendor base before they become client-facing problems.
• Scout and secure the network capacity needed to enter new African markets.
• Feed market intelligence — regulatory shifts, operator changes, pricing moves — back to the rest of the business.
• Partner closely with Sales to match the right clients to the right opportunities on the continent.

Requirements

• 4+ years of hands-on experience in SMS/A2P procurement or carrier relations.
• Direct, provable experience managing carrier relationships in Africa — you know the vendors, the regulators, and the market quirks by name.
• A real track record of finding and closing growth opportunities, not just maintaining what's already there.
• Strong negotiation and analytical skills — comfortable prioritizing across a large, varied vendor portfolio.
• Advanced English, spoken and written.
• Based in Africa preferred; open to candidates elsewhere with demonstrable regional experience.

What we're looking for

• Someone energized by building a region's strategy from zero, not just inheriting one.
• A confident negotiator who's just as comfortable on a carrier call as reading a margin report.
• Someone who works independently and takes real ownership without needing to be micromanaged.

The profile that fits with us

We're not looking for someone who needs an existing playbook handed to them. We're looking for someone who's negotiated with African carriers before, who understands why a route in one country behaves differently than the one next door, and who wants the challenge of building something real from the ground up. If that's you, keep reading.

What we offer

🌍 Fully remote — work from where you know the market best.

📈 Monthly fixed fee plus a performance-based incentive tied to your results.

🌴 15 days of annual leave + 5 personal days + 3 sick days.

✈️ Light travel — less than 20% of your time.

🤝 Direct line to our Commercial Director and global Sales team — no bureaucracy between you and the decisions that matter.

🚀 The rare chance to build a region's entire carrier strategy from day one, not maintain someone else's.

Ready to put Africa on Identidad's map? Apply and tell us about a market you've built or grown from scratch.