Social Media Account Director

12-Month Maternity Cover - Start Date ASAP in September 2026

Are you an experienced agency-side Account Director who thrives on building client relationships, driving creative excellence and leading high-performing teams?

Do you have a proven track record managing multiple accounts while balancing strategic thinking, commercial growth and outstanding client service?

Are you a genuine social media enthusiast; you live in the feed and are highly creative - but also love building client relationships?

Favola is looking for an Account Director to join the agency on a 12‑month maternity cover contract. This role will oversee three key client accounts, manage two direct reports and act as the senior day-to-day client lead.

The successful candidate will be highly organised, commercially minded, socially fluent (organic-first), very creative and comfortable operating in a fast-paced agency environment.

The Role

The Account Director will own the day-to-day relationship across three client accounts, ensuring excellent delivery, strong commercial performance and consistently high creative standards.

Working closely with strategy and paid teams (and managing x2 Execs), you will help shape campaigns, identify growth opportunities and ensure clients receive exceptional service.

This is a hybrid role that combines senior client liaison, team leadership and lots and lots of creative thinking.

You will manage two team members, oversee account performance and play a key role in developing new creative ideas, proposals and opportunities for clients.

Key Responsibilities

• Lead and manage relationships across three client accounts.
• Act as the primary senior point of contact for key client stakeholders.
• Manage and develop two direct reports, providing mentorship, guidance and performance management.
• Ensure all client deliverables are completed on time, on budget and to a high creative standard.
• Lead client meetings, agendas, presentations and follow-up actions.
• Oversee in its entirety the organic content production and ideation for three highly important accounts.
• Proactively introduce new content ideas, creative concepts and social-first thinking.
• Work collaboratively with strategy, paid and production teams to deliver standout campaigns.
• Develop client-ready proposals, presentations, strategies and pitch materials.
• Oversee reporting, campaign performance reviews and strategic recommendations.
• Support new business activity, pitches and agency growth initiatives.
• Ensure feedback is effectively managed and translated into actionable improvements.

Attributes & Experience

• Proven experience as a social media Account Director within a social, creative or integrated agency.
• Strong agency background is essential.
• Exceptional client relationship and stakeholder management skills.
• Highly socially fluent, confident and credible with senior decision-makers.
• Strong multitasking and prioritisation skills with the ability to manage multiple workstreams simultaneously.
• Experience leading and developing teams.
• Commercially aware with experience growing client relationships
• Exceptional understanding of social media, content marketing and creative campaign development.
• Excellent written, verbal and presentation skills.
• A proactive, solutions-focused mindset and ability to thrive in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.

Our Offer

• Competitive salary
• 12-month fixed-term maternity cover contract.
• 25 days annual leave plus your birthday off.
• Hybrid working arrangement.
• 2 weeks work-from-anywhere allowance each year (pro rata).
• Regular team socials and agency events.
• Opportunity to work with ambitious brands and a growing agency.

The Account Director will report into the Managing Director and work closely with the wider leadership team.