Software Cloud Engineer I

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This position as Platform Engineer focuses on continuing to innovate, extend, and deploy our internally developed platforms based on opensource standards used for deploying and managing Gitlab, Github, ADO and JFrog Artifactory services; these services are currently hosted in both our internal datacenters and in their respective vendor SaaS platforms. Your assignment is to meet the technology and streamlined platform needs for our Medtronic’s business units source code management or binary release management. Our platform is built and managed using programmatic pipelines developed and managed using a variety of software code and scripting languages, including but limited to, Terraform, Golang, CloudFormation, Jenkins and GitLab CI/CD, Lambda, some Python, and Java scripting

Responsibilities may include the following and other duties may be assigned:

• Start of the day: Review application and infrastructure health, overnight alerts, incidents, SLOs, and critical service dashboards.
• Monitor & analyze: Analyze metrics, logs, traces, and events across Kubernetes, cloud, applications, APIs, and databases.
• Incident response: Investigate alerts and production issues, correlate telemetry, identify root causes, and drive rapid resolution.
• Observability engineering: Build and enhance dashboards, alerts, SLOs, distributed tracing, log pipelines, and application monitoring.
• Automation: Automate monitoring onboarding, alert configuration, dashboard creation, and operational tasks using Terraform, APIs, Python, Helm, and GitOps.
• Developer enablement: Partner with application teams to instrument services and establish standardized observability patterns.
• Reliability improvement: Identify recurring failures, performance bottlenecks, alert noise, and capacity risks; implement preventive solutions.
• Platform optimization: Continuously improve Prometheus, Grafana, Dynatrace, OpenTelemetry, and logging platforms for scalability and reliability.
• Collaboration: Work closely with DevOps, Platform, Application, Cloud, Network, and Security teams during incidents and engineering initiatives.
• End of day: Review reliability trends, document RCA/action items, track SLOs, and identify opportunities for further automation and proactive monitoring.

Required Knowledge and Expertise:

• Strong experience in SRE, Observability, Production Engineering, or Platform Engineering.
• Hands-on experience with Prometheus, Grafana, Solarwinds, Dynatrace, OpenTelemetry, ELK/OpenSearch, or similar platforms.
• Strong understanding of Kubernetes and cloud-native architectures.
• Experience with metrics, logs, traces, events, APM, distributed tracing, and telemetry pipelines.
• Strong knowledge of SLI, SLO, SLA, error budgets, availability, latency, saturation, and reliability engineering.
• Experience developing monitoring and alerting for microservices, APIs, containers, databases, and infrastructure.
• Proficiency in Python, Bash, or PowerShell for automation.
• Experience with Terraform, Ansible, Helm, GitLab/GitHub, CI/CD, and GitOps.
• Strong understanding of networking, Linux, DNS, load balancing, HTTP/HTTPS, and cloud infrastructure.
• Experience with incident management, RCA, problem management, and production support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Nice To Have:

• 2+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc.
• AWS/Azure/GCP observability experience.
• Kubernetes platforms such as EKS, AKS, OpenShift, or Nutanix Kubernetes.
• OpenTelemetry Collector and telemetry pipelines.
• PromQL, LogQL, KQL, or equivalent query languages.
• Dynatrace DQL, dashboards, workflows, and automation.
• Experience with Grafana Loki, Tempo, Jaeger, Fluent Bit/Fluentd.
• Experience implementing AI/ML-assisted observability and AIOps.
• Knowledge of chaos engineering and resilience testing.
• Experience building enterprise-scale Observability-as-a-Service platforms.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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