Software Field Service Engineer (f/m/x)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. Ready to take on a new challenge within a team of dynamic and passionate experts? Reporting to the Radiotherapy Service Manager, you will be joining the Radiotherapy Department in a context where, over the long term, IT will remain a key differentiating factor in a highly competitive market. Ensuring fast data processing, continuously optimizing system performance, and preventing any prolonged machine downtime will therefore be essential. This position is based in Dilbeek (Belgium) but is home‑based . Your responsibilities: Troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all Varian Oncology Information Systems in accordance with instructions and company guidelines. Act as the primary point of contact for Varian customers regarding service and repair needs, ensuring that their equipment operates efficiently at all times. Operates in a designated field service territory (Belgium) and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support. Time Management: maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls. Ability to assess urgency of customer requests and follow-through to completion. Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives. Examine customer issues, diagnose and resolve the issues and meet established customer service levels. Cost and time control which includes timely completion and submission of field service reports and other required documentation according to Varian procedures. Develop and maintain strong customer relationships through the use of good written and verbal communication skills. #LI-CORP or #LI-ROS How about you? Profile: mid‑level profile (minimum 5 years of experience) Bachelor’s degree (or higher) in IT or electronics Native Dutch speaker, fluent in English, and French is a plus Personal qualities expected: proactive, eager to learn, strong service‑oriented mindset, curiosity, customer‑focused, committed to customer satisfaction, flexible, adaptable, and rigorous Technical skills required: solid knowledge of IT networks and databases; familiarity with CITRIX or PARALLELS would be an advantage What we offer: Home‑based position Human‑sized company within an international group Friendly atmosphere and an attractive work environment Meal vouchers Work–life balance Company car 13th‑month salary Performance bonus Additional incentives Employee share ownership plan Comprehensive benefits package (health insurance, provident scheme) Innovative training offering, fully aligned with the latest technologies #LI-OSI or #LI-remote Diversity, Equity and Inclusion are strong values that enrich our organization every day. We are committed to reviewing all applications with transparency and in full alignment with these values. Need help applying? Recruitment Contact: Carnot-Wesley AGBODOSSINDJI To ensure an efficient review of your application, we kindly ask you to avoid contacting us via email or social networks and instead use our Careers website. However, if you encounter any issue during your application process, please feel free to reach out directly. Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here . As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.